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B+ MyBankTracker Rating

Suntrust Bank West St. Cloud Office

4290 13th Street, Saint Cloud, FL 34769

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Lobby Hours
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Branch Phone Number 407-892-4458

Suntrust Bank Branch Customer Reviews

1 out of 5 stars
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    L
    Reviewed By lenster1975 Dec 2, 2016

    Suntrust is going downhill fast!

    After 5 years and several hundred thousand dollars through my accounts with Suntrust in St. Cloud Florida, I have decided it is time to take my business where it will be appreciated. First it is nearly impossible to get a live person on the phone to answer questions at my local branch, when there is no employee available then I was automatically sent to the Branch Managers voicemail, where I had left messages with no luck. I called the East St. Cloud branch instead and I did get a hold of a female worker, who failed to try to here me out, and took a hostile position against me. She then went on to be condescending when I stated I can take my account elsewhere. She said don't threaten us with that, before you allow me to see what she could do. However I knew already by her tone of hostility and unwillingness to fully understand my question that she would even be able to meet my request, but I allowed her to amuse herself by saying there was nothing we could do. I then said no problem I will close my accounts after 5 years and hundreds of thousands of dollars. These employees at Suntrust don't car for your business. If they did they would treat you like the customers that we are not as if they are doing us a service. Suntrust has this mentality that they are the only gig in town. Well I got news for them. Banks and getting bank accounts are a dime a dozen and some banks offer a couple of hundred bucks just for getting one. Suntrust needs to understand that when they allow their employees to disenfranchise their loyal customers, not only are they risking their deposits walking out the door, but they are loosing their debit card interchange purchases every time a customer swipes their debit card at merchants. This is a handsome reward for the banks, see they get 1.7 to 3% of that charge in fees assessed against that merchant. So lets say for example the bank ticks off a customer who spends $50,000 each year on their debit card, they are kissing $900 to $1500 each year goodbye. I bid Suntrust a Farewell today and I moved across the street to another bank that apparently staffs enough people to take care of me with a smile, and as a test I called the new bank and immediately got an attendant on the phone. How refreshing....

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