TD Bank Springfield-Main Branch
1441 Main Street, Springfield, MA 01103
Metro Center LocationGet Directions
TD Bank Branch Customer Reviews
Reviewed By Laurie Jun 14, 2013
Worse Than Awful
I am a 30 year customer of TD Bank and their mortgage department has caused me to leave the bank all together.
I have applied to this bank three times - two mortgages and one home equity loan. The first time a year and a half ago I was approved. The next two experiences were disgusting. I have since qualified with another bank at a great rate. I have great credit score.They asked for information from me multiple times, sent out a rude, unqualified appraiser who appraised house too low and it took 4 weeks to get the appraisal, asked for information the second/third time that was different from the first time, called to tell me we were all set to close and wanted to set a date. Called back to say there was a problem with a release of a lien (this wasn't a problem the first time around),then called back to say I was not approved. Worst of all is that no one cares or takes any responsibility for the lack of service. Went to my local branch that I have dealt with for years - they agreed the mortgage dept was having issues but didn't do anything about it. Called the branch again when I had problems with my most recent issues. No return call for first two messages. Third call - no offer of help other than to give me a number to call. I could go on and on with all the ridiculous things they requested from me but I have spent enough time being aggravated with them. This is the first review I have ever written. Don't do business with them. Banks should earn your business and TD Bank is clearly not interested in doing that.Thank you for your feedback Is this review helpful?