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TD Bank Springfield-Main Branch

1441 Main Street, Springfield, MA 01103

Metro Center Location

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Lobby Hours
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not available
Drive-Up Hours
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Branch Phone Number 413-748-8231

TD Bank Branch Customer Reviews

2 out of 5 stars
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    L
    Reviewed By Laurie Jun 14, 2013

    Worse Than Awful

    I am a 30 year customer of TD Bank and their mortgage department has caused me to leave the bank all together.
    I have applied to this bank three times - two mortgages and one home equity loan. The first time a year and a half ago I was approved. The next two experiences were disgusting. I have since qualified with another bank at a great rate. I have great credit score.They asked for information from me multiple times, sent out a rude, unqualified appraiser who appraised house too low and it took 4 weeks to get the appraisal, asked for information the second/third time that was different from the first time, called to tell me we were all set to close and wanted to set a date. Called back to say there was a problem with a release of a lien (this wasn't a problem the first time around),then called back to say I was not approved. Worst of all is that no one cares or takes any responsibility for the lack of service. Went to my local branch that I have dealt with for years - they agreed the mortgage dept was having issues but didn't do anything about it. Called the branch again when I had problems with my most recent issues. No return call for first two messages. Third call - no offer of help other than to give me a number to call. I could go on and on with all the ridiculous things they requested from me but I have spent enough time being aggravated with them. This is the first review I have ever written. Don't do business with them. Banks should earn your business and TD Bank is clearly not interested in doing that.

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