TD Bank Ridgewood Branch
133 Franklin Avenue, Ridgewood, NJ 07450Get Directions
TD Bank Branch Customer Reviews
Reviewed By Kal+Yediky Apr 7, 2014
Unacceptable customer service from the senior teller and the branch manager
I made a deposit into my wife's checking account and told the teller I was going to use the coin machine. She was okay with it but a senior teller who was watching the whole exchange, waited for me to complete the coin machine transaction, and told me since I did not have an account at the bank she would have to deduct 8% off of the coin machine stub. I asked to speak with the manager, and he insisted that company policy was to charge the fee because my wife was not present. I tried to explain to him that my wife kept a substantial balance in the account, but he told me it did not make a difference. Whatever happened to customer service. Are these employees being paid so poorly paid that even on the Manager level they have not been trained to deal with customers.Thank you for your feedback Is this review helpful?