TD Bank Ridgewood Branch

133 Franklin Avenue, Ridgewood, NJ 07450

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Branch Phone Number 201-670-1008

TD Bank Branch Customer Reviews

2 out of 5 stars
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    Reviewed By Kal+Yediky Apr 7, 2014

    Unacceptable customer service from the senior teller and the branch manager

    I made a deposit into my wife's checking account and told the teller I was going to use the coin machine. She was okay with it but a senior teller who was watching the whole exchange, waited for me to complete the coin machine transaction, and told me since I did not have an account at the bank she would have to deduct 8% off of the coin machine stub. I asked to speak with the manager, and he insisted that company policy was to charge the fee because my wife was not present. I tried to explain to him that my wife kept a substantial balance in the account, but he told me it did not make a difference. Whatever happened to customer service. Are these employees being paid so poorly paid that even on the Manager level they have not been trained to deal with customers.

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