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B MyBankTracker Rating

TD Bank Ridgewood/ Maple Avenue Branch

536 North Maple Avenue, Ridgewood, NJ 07450

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Lobby Hours
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Branch Phone Number 201-689-3110

TD Bank Branch Customer Reviews

5 out of 5 stars
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    C
    Reviewed By CSHLGLAW Mar 3, 2015

    Outstanding Customer Service by William Martinez

    I had tried to make a deposit into my attorney trust account at the River Edge branch and was informed that my account had been closed due to inactivity. I asked the manager if she could reopen my account but she wasn't very accommodating at all and told me that I had to come back with some forms.

    So I called the North Maple Ave branch where I had opened my account and spoke with William Martinez. It was almost 5 pm and the bank was about to close.I explained to William that I would not be able to get to the bank for two days because of my crazy schedule and William took care of things by reopening another account.

    At 6pm, I drove to the drive-through and was greeted by William who presented me with the forms for my signatures. I am truly impressed that William went above and beyond to provide such exceptional customer service.

    I would have been happy enough that William was able open a new account for me and I had expected William to leave the forms with the drive-through teller, but he stayed an hour after closing even in the terrible icy weather.

    Because of William, I was able to timely deposit a large escrow check safely into my attorney trust account. If only other employees/branches would follow William's cue, dealing with banks would always be a pleasure. THANK YOU WILLIAM!!!

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