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B MyBankTracker Rating

TD Bank Downtown Flushing Branch

38-19 Main Street, Flushing, NY 11354

Flushing Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 718-353-0224

TD Bank Branch Customer Reviews

2 out of 5 stars
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    Reviewed By noreencavanagh@yahoo.com Jul 28, 2014

    Never Buy a TD Bank Visa Gift Card

    I received a $50 TD Bank Visa gift card as a present and it has turned out to be the worst gift ever. I tried to use it at a restaurant where the waiter told me he was unable to get the funds off the card and I needed to call the bank. I subsequently paid the bill in cash. Over the last six months I have called many times about this dispute. Originally I was told that I would get my money if the merchant did not respond in 30 days. Subsequently I was told the merchant did not respond but the dispute was constantly being reviewed and someone would get back to me.

    In late June / early July, I was told that in order to get my money, I needed to produce proof of payment. It is ridiculous to ask a customer to provide a receipt six months later. I spoke to a representative who told me the initial representative had given me bad information, would work to get it resolved and call me back in a few days with an update. Obviously I never heard from him and received a letter in the mail closing the dispute. Calling back I was told there is nothing that can be done without a receipt.

    The lack of customer service on this issue is appalling. Amazing that you can call yourself the friendly bank and criticize other banks for their lack of customer service.

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