TD Bank Queens Village Store Branch

I have had a TD Bank account for over 3 years until the chocking experience I just had with the this week. TD Bank was extremely kind and helpful 3 years ago with a we are looking for our costumers satisfaction attitude. I have been overseas for the last 2 months due to family essue and when I came back I realized that there was a letter stating that there was a levy in my account, negative balance and a letter from a collection agency stating my account with TD is closed and a balance of $120 was passed to them for collection. Absolutely no sign no warning no phone call from TD before making such move I a period of two months! Anything can happen to a person, life event Etc.. I have never seen a company whom you have been with for the last 3 years make such quick and blunt move on you and even without a warning or a phone call. I called the Collection agency right there and paid that little balance of $120 only to find out that not only I don't have a bank account but I will have to wait 2 weeks for TD to get paid by the agency for me to be able to open another account somewhere else. I called the recovery line at TD and I spoke to a certain Erick. I was professional and expressed my frustration that I was overseas and I'm shocked by the careless mistreatment of TD. This operator took it upon himself to give me a lesson. TD is not responsible for keeping a positive balance on my account and they have every right to terminate me! With an attitude and when I said will contact BB bureau, he said Like this: Go ahead and do what you want you have every right to do so. Here is the best part. When I said can I speak to a supervisor, he said OK and than he asked can I ask you why do you want to speak to them? What? I said regarding my account. He knew I was gonna complain against his professionalism. He put me n hold for 3 minutes, got back to the phone and told me they are busy and call later while he was stuttering! Unbelievable