TD Bank 1st & 2nd Branch

21 East 1st Street, New York, NY 10003

East Village Location

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TD Bank Branch Customer Reviews

2 out of 5 stars
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    Reviewed By sharmilla May 18, 2013

    Poor Customer Service

    TD Bank emphasizes customer service/human service. This is not so at the Richmond Hill, Queens, NY branch. The bank it appears has a growing customer base but lacks customer service professionalism, friendliness and the human touch. I with more than 10 other customers walked into the bank on Saturday 18th around 1 pm and had no idea of what we needed to do to speak with a customer service rep. There were four tellers to attend to a long line of banking customers. Three of the six agents were speaking with customers at their desks. No one attended nor instructed nor even acknowledged the presence of us who were hanging around waiting to speak with the agents. Finally, after 30 minutes of wait an agent called out " who is next" that would be me. I was told because of the nature of my transaction it could not be completed today. Other TD banks and other other commercial banks have agents who greet you and find out your banking needs and give you some idea of your wait time who will see you but Richmond Hill TD bank has no regard for customers and no human touch.

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