TD Bank 94th And Broadway Branch
2521 Broadway, New York, NY 10025
Upper West Side LocationGet Directions
TD Bank Branch Customer Reviews
Reviewed By Angel Dec 16, 2013
Online Bank Statement Email Alert, with sensitive information
Open your eyes. TD bank is sending too much information to your personal email account, like your full name, the nickname of your checking account and the last 4 numbers of your checking account. These email alerts, for online paperless monthly banking statement, is a very dangerous idea.
First, I log into TD Bank - Online Banking and select Statements under the Accounts tab. It is not possible to stop the alerts going to your personal email account, unless you switch back to monthly paper bank statement. Called TD bank customer service and spoke to 2 customer representatives and 1 supervisor when I got the email alert for online monthly banking statement. TD bank customer service were very unhelpful, they kept suggesting to me that the information is not sensitive and if I was not happy about it to switch back to monthly paper bank statement. I pointed it out to them, that TD bank supplies each customer with an email inside their TD Bank Online Account, to send these emails with sensitive information there. All 2 customer representatives and supervisor said "no can do". If I go back to monthly paper statement bank statement, this is what happens, first it is not safe, second causes extra garbage and not environmentally good, third they want to charge $1.00 for each Monthly Paper Bank Statement etc.Thank you for your feedback Is this review helpful?