The First National Bank of Fort Smith Dixieland Branch
801 North Dixieland, Rogers, AR 72756Get Directions
The First National Bank of Fort Smith Branch Customer Reviews
MReviewed By mkdriggs Nov 13, 2014
I have banked with first national bank of rogers, formerly bank of rogers, and part of the first national bank of fort smith banks for several years. I was treasurer for a local business and we also did business with them for several years. But..... I have to say they have certainly gone down hill over the last couple. They used to be more of a "hometown" bank. But no more. I recently had a fraudulent charge a my debit card.
They really acted very unconcerned. When i went into the bank to see if they had a new debit card for me, (i was to receive a call 3 days earlier when the machine was fixed, i did not) i felt they didn't have time for me. When i asked what was the point of having a visa backed card when all they told me was i could call the 800# of the business that had the charge, they told me they would turn it over to the fraud dept and i would get a call that day or the following. It's been well over a week and they told me after i called them today that it had been a pre-authorized charge and just today hit my account.
Really?? It was a cleared charge. I caught it on my daily download 3 weeks ago. Today i was also told that the merchant should really give me my money back, but she guessed the bank would have to do it. Needless to say, i'm closing all my accounts with this bank.Thank you for your feedback Is this review helpful?