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The Fort Sill National Bank Fsnb - Clinton Branch

150 Tanner Lane, Clinton, TN 37716

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Branch Phone Number 580-357-9880

The Fort Sill National Bank Branch Customer Reviews

2 out of 5 stars
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  •  
    Reviewed By ME_ME2017 Aug 7, 2017

    Manager

    The manager Brenda is the most ghetto rudest manager in a bank doesn't know how to talk to customers or employees have the worst turnover only 2 people are there was there when I open my acct. She tells the teller not to wait on you but you are a customer. I have complained about her and they have not done anything to her and when you say you are thinking about leaving they tell you they got to cut off your overdraft, you can't leave a bank when you get your social security check deposit there they need to train there customer service people better because they don't know anything at all.

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  •  
    Reviewed By Solusnan May 14, 2017

    BEST BANK EVER

    I have been an FSNB customer for many years and they are undoubtedly the best bank I have ever done business with.
    All the employees who work in the Wake Forest NC branch are awesome and always so courteous and kind and anytime I need to call customer service I could not ask for nicer people who will go above and beyond to help you. I hope to be an FSNB customer for the rest of my life .

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  •  
    Reviewed By CandiceTooCool Jul 19, 2016

    DO NOT OPEN AN ACCOUNT WITH THIS COMPANY!

    Please everyone, DO NOT OPEN AN ACCOUNT WITH THIS COMPANY!

    About 6 months ago I had an account with them, and I receive a monthly check, and they stole my entire check (not once but TWICE)!! I have a family, and we didn't have money to pay our bills.

    I called the company to see if they can resolve the situation, and the representative had an attitude with me. Afterwards, I asked to speak for the supervisor, and she was just as mean and rude as the representative.

    Please people, do not bring your business to them; they are scammers, rude, and uncaring.

    You all have been warned.

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  •  
    Reviewed By ME_ME2017 Aug 7, 2017

    Manager

    The manager Brenda is the most ghetto rudest manager in a bank doesn't know how to talk to customers or employees have the worst turnover only 2 people are there was there when I open my acct. She tells the teller not to wait on you but you are a customer. I have complained about her and they have not done anything to her and when you say you are thinking about leaving they tell you they got to cut off your overdraft, you can't leave a bank when you get your social security check deposit there they need to train there customer service people better because they don't know anything at all.

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  •  
    Reviewed By CandiceTooCool Jul 19, 2016

    DO NOT OPEN AN ACCOUNT WITH THIS COMPANY!

    Please everyone, DO NOT OPEN AN ACCOUNT WITH THIS COMPANY!

    About 6 months ago I had an account with them, and I receive a monthly check, and they stole my entire check (not once but TWICE)!! I have a family, and we didn't have money to pay our bills.

    I called the company to see if they can resolve the situation, and the representative had an attitude with me. Afterwards, I asked to speak for the supervisor, and she was just as mean and rude as the representative.

    Please people, do not bring your business to them; they are scammers, rude, and uncaring.

    You all have been warned.

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  •  
    Reviewed By Roseann S. Dec 30, 2013

    local bank clerks are helpful although many times inexperienced

    Decided to open a senior account several years ago because of the great interest rates. Many errors in processing my account. They did not apply the correct interest rate and after many months of trying dealing with the head office we were assured that the back interest would be paid to our account. To this date, none of the interest owed was correctly applied to our account. Mistake number two, we opened another senior account in my husband's name with my name as secondary. Found out recently that after spending over an hour filling out paperwork for the new account that my name was never placed on the savings portion of the account. I was told "no one is perfect, we all make mistakes, bring your husband in and we will change it." I've decided that I've had enough frustration over the multiple attempts to deal with this bank and I will be looking for another bank to transfer my money to.

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  •  
    Reviewed By Girl Dec 7, 2015

    WORST CUSTOMER SERVICE EVER!!!!

    I can appreciate the fact that they have a fraud dept.What I don't get is why they are permitted to freeze debit cards & you have to jump through hoops to get it turned back on because they cant unblock them. I spoke to 2 of the rudest agents alive today after expressing my frustration with speaking to 4 different people they day before (and after nearly being arrested for eating and not having money). I was at dinner only to have my card be declined when there were more than enough funds in the bank.I was being accused of knowing that I didn't have the money & eating anyway. To make matters worse,it was a Sunday. I had to call my sister from 45 minutes away to bring me the funds to cover my ticket. The fraud dept never told me they were a 3rd party agency & didn't actually work for fsnb. They lead me to believe that they could unblock my card & had done so. I knew differently when I went grocery shopping only to have it be declined again. If there is fraudulent activity, I should be able to call and say that but to leave people helpless when banks are closed is absurd. The last time this happened, my card had been canceled all together without anyone making contact via letter or anything...yet again on a Sunday. The way they speak to customers, as if they don't have a right to be angry....it's infuriating & it's insulting. I don't carry cash for safety reasons. Apparently now I can't carry a debit card either. As of the 2nd of the new year, I will be switching banks. I can't run the risk of going somewhere not knowing if I'm going to be able to pay my 8 dollar dinner bill. I shouldn't have to be nervous every time I present my card for a payment. If they're going to allow that,they should ensure that those beyond useless people in card services are there ON SUNDAY so that customers will have access to their funds. It is humiliating & completely uncalled for. Respectfully -The 2nd Can't Come Soon Enough

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  •  
    Reviewed By Girl Dec 7, 2015

    WORST CUSTOMER SERVICE EVER!!!!

    I can appreciate the fact that they have a fraud dept.What I don't get is why they are permitted to freeze debit cards & you have to jump through hoops to get it turned back on because they cant unblock them. I spoke to 2 of the rudest agents alive today after expressing my frustration with speaking to 4 different people they day before (and after nearly being arrested for eating and not having money). I was at dinner only to have my card be declined when there were more than enough funds in the bank.I was being accused of knowing that I didn't have the money & eating anyway. To make matters worse,it was a Sunday. I had to call my sister from 45 minutes away to bring me the funds to cover my ticket. The fraud dept never told me they were a 3rd party agency & didn't actually work for fsnb. They lead me to believe that they could unblock my card & had done so. I knew differently when I went grocery shopping only to have it be declined again. If there is fraudulent activity, I should be able to call and say that but to leave people helpless when banks are closed is absurd. The last time this happened, my card had been canceled all together without anyone making contact via letter or anything...yet again on a Sunday. The way they speak to customers, as if they don't have a right to be angry....it's infuriating & it's insulting. I don't carry cash for safety reasons. Apparently now I can't carry a debit card either. As of the 2nd of the new year, I will be switching banks. I can't run the risk of going somewhere not knowing if I'm going to be able to pay my 8 dollar dinner bill. I shouldn't have to be nervous every time I present my card for a payment. If they're going to allow that,they should ensure that those beyond useless people in card services are there ON SUNDAY so that customers will have access to their funds. It is humiliating & completely uncalled for. Respectfully -The 2nd Can't Come Soon Enough

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  •  
    Reviewed By unpleasecustomer Apr 21, 2014

    What a joke of a bank

    My whole experience sucks. Nothing but trouble. Hours are awful. Most tellers rude. I counted out my deposit money exactly. The teller was trying to multitask and was doing a terrible job of it. She was trying to do my deposit, talk on the phone, give directions, and she dropped my money, my slip, and finally had to hang up. Then she tells me my deposit was off by $50. She counted out her drawer and said no, I didn't make a mistake. She shafted me $50 and wasn't even apologetic.

    They only hire Black people, wait, maybe a White person every blue moon. The ladies sit there gossiping and more worried about their hair and nails. What a joke. I have been on the phone now for 15 min trying to get a simple question answered and no one can answer. How long after I make a deposit until it shows in my account? That's sad. The best bank is Woodforest National Bank. It is in many of the Walmarts but not TN -- that's what's sad.

    They don't have a night deposit. The reason I was given, they had too much trash left in it. Imagine that. Trash for trash.

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  •  
    Reviewed By CandiceTooCool Jul 19, 2016

    DO NOT OPEN AN ACCOUNT WITH THIS COMPANY!

    Please everyone, DO NOT OPEN AN ACCOUNT WITH THIS COMPANY!

    About 6 months ago I had an account with them, and I receive a monthly check, and they stole my entire check (not once but TWICE)!! I have a family, and we didn't have money to pay our bills.

    I called the company to see if they can resolve the situation, and the representative had an attitude with me. Afterwards, I asked to speak for the supervisor, and she was just as mean and rude as the representative.

    Please people, do not bring your business to them; they are scammers, rude, and uncaring.

    You all have been warned.

    Continue reading...
    Thank you for your feedback Is this review helpful?