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The Provident Bank Randolph

1185 Sussex Turnpike, Randolph, NJ 07869

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Branch Phone Number (800) 448-7768

The Provident Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    Reviewed By adeb392 Oct 12, 2017

    HORRIBLE!

    Let me start of by saying I had a checking account with them a few years which i closed because of the stupidity of the customer service support. So many times I had to explain certain situations to 10 different people before they fully understood. Recently I requested statements from a few years back and I was told it would be $15 per statement! Ridiculous! They also told me it would take 7-10 business days in the mail. I had to call and complain because they never reached me! Its unbelievable to me that they want to charge me that amount of money for my OWN personal information. I also requested statements from bank of america and these were free of charge and were sent directly to my e-mail within a few hours. I agree with a previous poster who stated they are living in the stone age!

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  •  
    Reviewed By joyH Jun 12, 2017

    Provident Takes 10% of any coin deposits FOR CUSTOMERS

    I have been banking with Provident for years and have had no real issues, the service is OK and frankly I do not expect much. I have been using the coin counting machines available in branches to count coins and deposit the amounts directly into my accounts with no fees (GREAT!). Recently there is a new rule that everyone must pay 10% of all coins counted in the machines as a fee even if you are 1) a customer and 2) depositing all the money in your account. So I bought coin wrappers from Staples (accepted anywhere) counted out the coins and presented the pre-wrapped coins for deposit, with my account number on each wrapper. The branch says they will not accept PRE-WRAPPED coins without having them go through the coin machine and charge me 10% of the total amount. I had $180.00 of quarters which would cost me $18.00 just to deposit into my Provident account. What's next, they change me 10% of any cash deposit? This is all legal tender in the USA (last I checked), I am not using their coin counting machine and presenting actual money for deposit, but I cannot get face value for my deposit of coins? I am in the process of moving accounts elsewhere. Shame on Provident Bank - what if this was a child wrapping pennies from their piggy bank to put into a savings account? You will take 10% of that? Way to show customer support!!

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  •  
    Reviewed By ktmoat May 8, 2017

    Incompetent people at branch

    I wish I could put 0 stars I opened up a new account at the Dumont branch. It all seemed wonderful, nice friendly service. Then I made my first deposit,. I confirmed when it would be available and since the check was for $499 I was told next day (Friday) when it didnt clear I went in and asked when it would clear I was then told Monday. It didnt clear and I was charged 2 overdraft charges I then find that since it is a new acct it takes 9 days to clear. Ok, so they reversed my 2 OD charges I then said since my direct deposit wouldnt start until the next check I would go to a check cashing location to cash my check all 5 customer service people told me as long as it is a payroll check it could be cashed. After cashing my payroll check it then brought my acct to a negative I have 3 pending transactions that had enough in the acct to cover them but now my acct is negative and everyone at the branch looks at me like I am crazy for questioning this. I explained had I known cashing the payroll check would have brought my account into a negative I would have paid the $45 to have it cashed at a check cashing center. THIS HAS BEEN A TERRIBLE EXPERIENCE FROM THE VERY FIRST DEPOSIT.............I WISH I NEVER CHANGED BANKS

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  •  
    Reviewed By adeb392 Oct 12, 2017

    HORRIBLE!

    Let me start of by saying I had a checking account with them a few years which i closed because of the stupidity of the customer service support. So many times I had to explain certain situations to 10 different people before they fully understood. Recently I requested statements from a few years back and I was told it would be $15 per statement! Ridiculous! They also told me it would take 7-10 business days in the mail. I had to call and complain because they never reached me! Its unbelievable to me that they want to charge me that amount of money for my OWN personal information. I also requested statements from bank of america and these were free of charge and were sent directly to my e-mail within a few hours. I agree with a previous poster who stated they are living in the stone age!

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  •  
    Reviewed By ktmoat May 8, 2017

    Incompetent people at branch

    I wish I could put 0 stars I opened up a new account at the Dumont branch. It all seemed wonderful, nice friendly service. Then I made my first deposit,. I confirmed when it would be available and since the check was for $499 I was told next day (Friday) when it didnt clear I went in and asked when it would clear I was then told Monday. It didnt clear and I was charged 2 overdraft charges I then find that since it is a new acct it takes 9 days to clear. Ok, so they reversed my 2 OD charges I then said since my direct deposit wouldnt start until the next check I would go to a check cashing location to cash my check all 5 customer service people told me as long as it is a payroll check it could be cashed. After cashing my payroll check it then brought my acct to a negative I have 3 pending transactions that had enough in the acct to cover them but now my acct is negative and everyone at the branch looks at me like I am crazy for questioning this. I explained had I known cashing the payroll check would have brought my account into a negative I would have paid the $45 to have it cashed at a check cashing center. THIS HAS BEEN A TERRIBLE EXPERIENCE FROM THE VERY FIRST DEPOSIT.............I WISH I NEVER CHANGED BANKS

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  •  
    Reviewed By joelwilliams Feb 13, 2017

    CANNOT get worst then Provident Bank

    I deposited 2 checks totaling 400.00 and it took over seven days to clear them. Then to login on, they ask for Security Code to be sent to your cell phone every time. They pay your credit card pay bills late . Now I closed my account , they still are trying to pay my credit card from a closed account. I never had a worst bank then Provident Bank I have done business with several other banks Personnel and Business accounts never as bad as Provident Bank

    New customers stay away from this bank POOR SERVICE

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  •  
    Reviewed By joyH Jun 12, 2017

    Provident Takes 10% of any coin deposits FOR CUSTOMERS

    I have been banking with Provident for years and have had no real issues, the service is OK and frankly I do not expect much. I have been using the coin counting machines available in branches to count coins and deposit the amounts directly into my accounts with no fees (GREAT!). Recently there is a new rule that everyone must pay 10% of all coins counted in the machines as a fee even if you are 1) a customer and 2) depositing all the money in your account. So I bought coin wrappers from Staples (accepted anywhere) counted out the coins and presented the pre-wrapped coins for deposit, with my account number on each wrapper. The branch says they will not accept PRE-WRAPPED coins without having them go through the coin machine and charge me 10% of the total amount. I had $180.00 of quarters which would cost me $18.00 just to deposit into my Provident account. What's next, they change me 10% of any cash deposit? This is all legal tender in the USA (last I checked), I am not using their coin counting machine and presenting actual money for deposit, but I cannot get face value for my deposit of coins? I am in the process of moving accounts elsewhere. Shame on Provident Bank - what if this was a child wrapping pennies from their piggy bank to put into a savings account? You will take 10% of that? Way to show customer support!!

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  •  
    Reviewed By jmavadia Aug 11, 2016

    Worst customer service for online banking.(Bill pay)

    The worst experience I ever have with Online banking.
    I have two business checking and saving and one personal checking and saving accounts.
    In Branch people are nice.
    I am trying to resolve problem of Bill Pay since last December.
    We are working on it, try tomorrow, one hour later.
    Finally I checked Provident Bank Reviews on Google and surprised, that I am not alone. Lots of people get hurt by them. click on link below or cut and past to see what other people says about Provident Bank.
    Now today my last phone call to them, I demanded to talk to president Christopher Martin or some one, and let him call customer.
    I run business also and president of my company also. If one of my customer is very unhappy and wants to talk to me, I will call. Let's see what happens.
    Worst case, as google review person says, they will close my accounts. They do not want customer who knows their rights.

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  •  
    Reviewed By ihateprovident Jun 2, 2016

    Too Bad zero stars is not a choice...

    Worst Bank I've ever done business with, they bought and serviced my mortgage for 10+ years. This bank is stuck in the stone ages, poor technology, poor customer service, their branches look like a time warp from the 1960's, and ridiculous fees on just about everything. I'm surprised they even have an 800 number, and not a pay per minute line.

    My Mortgage was due by the 15th each month to avoid a late fee. When the 14th fell on a saturday and I walked into a branch to pay my mortgage payment in cash, their antiquated computer system was already posting transactions for the following monday, the 16th, thus charging me a 4-5% late fee, I was told there was nothing that could be done.

    One month I was struggling and paid my mortgage on the 28th or 29th. The payment sat pending on my account for 3 or so business days before it posted, so I was reported to the 3 credit bureaus for being 30 days late and hurting my credit. I disputed the report to all 3 agencies, Initially they took it off, then months later put it back on, as Provident must have reported it again.

    When I would pay my mortgage online via ACH, it would immediately get deducted from my checking balance but it was typical for it to take another 3-5 business days to post to my mortgage account. If you were getting close to the 15th, it would always suspiciously take another day and add another late fee. This is ridiculous in this day and age.

    During Superstorm Sandy, Provident was unsympathetic and unhelpful, treating me like a criminal and sending me to their loss mitigation dept and asking me for paycheck stubs and 1040's. My parents were granted 3 months no mortgage through Chase without questions from the Obama disaster relief initiative.

    When I tried to payoff my accumulated late fees on 2 occasions, the idiots would apply the additional payment amt to the principle instead, and the following months statement would have the late fees all over again, collecting more fees, etc. There was a separate line for additional principle payment, I even left that at zero, what a bunch of incompetent people. But also suspicious, with the additional fees.

    The original terms on my mortgage said zero payoff fee, but when I requested a payoff I was immediately charged a $55 fee and an additional month's insurance auto deducted from my escrow account. I called, they said it had nothing to do with the mortgage, it's just fees they charge all customers, do they think we're stupid?

    All the times I was charged fees etc always seemed to be in situations that always fell in their favor, suspiciously as well. Like a card dealer with an ace up his sleeve in las vegas.

    What a group of crooks and thieves. I'm so glad to be done with them, learn from my mistakes, don't go here!!! Please Share!!!

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  •  
    Reviewed By joelwilliams Feb 13, 2017

    CANNOT get worst then Provident Bank

    I deposited 2 checks totaling 400.00 and it took over seven days to clear them. Then to login on, they ask for Security Code to be sent to your cell phone every time. They pay your credit card pay bills late . Now I closed my account , they still are trying to pay my credit card from a closed account. I never had a worst bank then Provident Bank I have done business with several other banks Personnel and Business accounts never as bad as Provident Bank

    New customers stay away from this bank POOR SERVICE

    Continue reading...
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  •  
    Reviewed By ihateprovident Jun 2, 2016

    Too Bad zero stars is not a choice...

    Worst Bank I've ever done business with, they bought and serviced my mortgage for 10+ years. This bank is stuck in the stone ages, poor technology, poor customer service, their branches look like a time warp from the 1960's, and ridiculous fees on just about everything. I'm surprised they even have an 800 number, and not a pay per minute line.

    My Mortgage was due by the 15th each month to avoid a late fee. When the 14th fell on a saturday and I walked into a branch to pay my mortgage payment in cash, their antiquated computer system was already posting transactions for the following monday, the 16th, thus charging me a 4-5% late fee, I was told there was nothing that could be done.

    One month I was struggling and paid my mortgage on the 28th or 29th. The payment sat pending on my account for 3 or so business days before it posted, so I was reported to the 3 credit bureaus for being 30 days late and hurting my credit. I disputed the report to all 3 agencies, Initially they took it off, then months later put it back on, as Provident must have reported it again.

    When I would pay my mortgage online via ACH, it would immediately get deducted from my checking balance but it was typical for it to take another 3-5 business days to post to my mortgage account. If you were getting close to the 15th, it would always suspiciously take another day and add another late fee. This is ridiculous in this day and age.

    During Superstorm Sandy, Provident was unsympathetic and unhelpful, treating me like a criminal and sending me to their loss mitigation dept and asking me for paycheck stubs and 1040's. My parents were granted 3 months no mortgage through Chase without questions from the Obama disaster relief initiative.

    When I tried to payoff my accumulated late fees on 2 occasions, the idiots would apply the additional payment amt to the principle instead, and the following months statement would have the late fees all over again, collecting more fees, etc. There was a separate line for additional principle payment, I even left that at zero, what a bunch of incompetent people. But also suspicious, with the additional fees.

    The original terms on my mortgage said zero payoff fee, but when I requested a payoff I was immediately charged a $55 fee and an additional month's insurance auto deducted from my escrow account. I called, they said it had nothing to do with the mortgage, it's just fees they charge all customers, do they think we're stupid?

    All the times I was charged fees etc always seemed to be in situations that always fell in their favor, suspiciously as well. Like a card dealer with an ace up his sleeve in las vegas.

    What a group of crooks and thieves. I'm so glad to be done with them, learn from my mistakes, don't go here!!! Please Share!!!

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  •  
    Reviewed By hdilsiz Mar 3, 2014

    This bank has been around for a long time but hasn't cought up with the technology

    I have been using this bank for over 10 years. I always had good experience with the walk ins. However, they gave me nothing but grief when I tried to use their online services. They blocked my debit card several times without any warnings because I tried to buy flight tickets from a foreign airline company online. I got stuck in China once because they said I didnâ??t tell them I was traveling. When I tried to pay my hotel bill they put a block on my debit card. I wrote a check to my wife from my Provident account once. They returned the check because they thought it â??could beâ?? fake. Every time I need to enroll an online service they ask me to go to the branch office and fill out forms. If I am able to go to the branch office why would I need online service anyway? Their mobile app is useless. If there is a snow day, they close their 24/7 phone service, too. So, if you want to report a stolen card on a snow day, good luck! I wouldnâ??t recommend this bank to anybody. They are financially secure, I have to give them credit for that.

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  •  
    Reviewed By ihateprovident Jun 2, 2016

    Too Bad zero stars is not a choice...

    Worst Bank I've ever done business with, they bought and serviced my mortgage for 10+ years. This bank is stuck in the stone ages, poor technology, poor customer service, their branches look like a time warp from the 1960's, and ridiculous fees on just about everything. I'm surprised they even have an 800 number, and not a pay per minute line.

    My Mortgage was due by the 15th each month to avoid a late fee. When the 14th fell on a saturday and I walked into a branch to pay my mortgage payment in cash, their antiquated computer system was already posting transactions for the following monday, the 16th, thus charging me a 4-5% late fee, I was told there was nothing that could be done.

    One month I was struggling and paid my mortgage on the 28th or 29th. The payment sat pending on my account for 3 or so business days before it posted, so I was reported to the 3 credit bureaus for being 30 days late and hurting my credit. I disputed the report to all 3 agencies, Initially they took it off, then months later put it back on, as Provident must have reported it again.

    When I would pay my mortgage online via ACH, it would immediately get deducted from my checking balance but it was typical for it to take another 3-5 business days to post to my mortgage account. If you were getting close to the 15th, it would always suspiciously take another day and add another late fee. This is ridiculous in this day and age.

    During Superstorm Sandy, Provident was unsympathetic and unhelpful, treating me like a criminal and sending me to their loss mitigation dept and asking me for paycheck stubs and 1040's. My parents were granted 3 months no mortgage through Chase without questions from the Obama disaster relief initiative.

    When I tried to payoff my accumulated late fees on 2 occasions, the idiots would apply the additional payment amt to the principle instead, and the following months statement would have the late fees all over again, collecting more fees, etc. There was a separate line for additional principle payment, I even left that at zero, what a bunch of incompetent people. But also suspicious, with the additional fees.

    The original terms on my mortgage said zero payoff fee, but when I requested a payoff I was immediately charged a $55 fee and an additional month's insurance auto deducted from my escrow account. I called, they said it had nothing to do with the mortgage, it's just fees they charge all customers, do they think we're stupid?

    All the times I was charged fees etc always seemed to be in situations that always fell in their favor, suspiciously as well. Like a card dealer with an ace up his sleeve in las vegas.

    What a group of crooks and thieves. I'm so glad to be done with them, learn from my mistakes, don't go here!!! Please Share!!!

    Continue reading...
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  •  
    Reviewed By karenfromaccounting Aug 15, 2014

    Poor customer service/outdated technology

    When I first joined The Provident Bank, I was thrilled with their Smart Checking account programs with a decent interest rate for completing reasonable tasks and their pleasant tellers initially. I even foolishly recommended this bank to others. While some of the tellers in the Clark, NJ branch seemed a bit slow, it was a new branch so I attributed that to the learning curve. From there, most of my business took place eithe virtually or at the Metuchen, NJ branch. The Metuchen branch is the only reason I am giving them any stars at all. Everyone at the branch is amiable, competant and pleasant to deal with. However, over the years, the interest rate has been reduced repeatedly, the requirements increased, and the banking hours are just completely inconvenient. My experience with the Clark branch never improved. I'm not sure what kind of training or even general manners these individuals have. I've finally had enough and am leaving the bank. I am so fed up, I'm leaving this review. For being open so few hours, their technology is far behind the times. Their interest rate (if you meet the increased qualifications) is no longer a benefit. They don't seem to care about my business with the bank, so I am leaving them and leaving a negative review. Don't bank here!

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  •  
    Reviewed By joesmith1 Sep 3, 2015

    Poor for business banking

    I go to the West New York branch for business banking. I have been disappointed in almost every transaction here. It takes multiple calls to get information or transactions processed. Everyone seems confused about how to complete business banking transactions. I have wasted a lot of time and energy banking here. You call the corporate customer service line and they tell you to call the branch. You talk to the branch and they tell you to call the corporate office. I got fees for no reason and when I asked about it I had to contact them several times for an answer They really need to get better training of the staff who work with business owners. I would not recommend for business banking

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