The Provident Bank South River
6 Jackson Street, South River, NJ 08882Get Directions
The Provident Bank Branch Customer Reviews
Reviewed By radarjam Jul 28, 2016
I rate this bank a big ZERO
I have an business and an escrow account with provident. I noticed that they charged 50cents to the escrow account which should not be charged any fees(it has other people's money in this account), So I called up customer service and told them that what they did was a no,no. Instead of trying to correct the problem they blamed me and they offered no help other than a manager emailed me a disclosure on why they are entitled to 50 cents. Out of frustration I replied how terrible they are and ended up calling the local branch. To make a long story short, spoke with the bank manager and he promised to call me back before the and of the day, He didn't call until a week later and left a short voice mail to call him. I didn't have the time to call back the same day so I called 3 days later but he wasn't in. Checked my account and noticed the 50 cents was refunded. So I thought everything was ok now. Today I received a registered letter from Provident to notify me that The Provident Bank Has Made A Business Decision to no longer maintain my account. And I have one week to withdraw my money or they will do it for me... What do you think of that. This is all for the 50 Cents. They do not care about customer satisfaction at this bank. ** Go to any bank accept this one. ** I will be calling the Department of banking and insurance and my attorney tomorrow morning. I will not back down.....Thank you for your feedback Is this review helpful?