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B+ MyBankTracker Rating

U.S. Bank Reseda Albertsons Branch

19307 Saticoy Street, Reseda, CA 91335

Winnetka Location

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Branch Phone Number 818-882-3398

U.S. Bank Branch Customer Reviews

1 out of 5 stars
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    R
    Reviewed By Richie Nov 1, 2013

    Horrible and I cannot trust them

    I have been with US bank since probably 2009 and I want to share my experience with them to others out there. I have moved my car loan with them in 2009 because the rate was lower. Then after 6 months, I got an offer from the bank manager to lower my rate even more by renewing my car loan again. So I did, I ended up paying an additional $50 out of no where. It was not in the contract or stated when I signed the documents. The lady in the bank Eigi told me that she will take care of it on her end to return the money on my account. But it never did. Then this year, they charge my checking account in July $6 for maintenance fee. When I signed up for the checking account back then, it was supposed to be free with not minimum balance as I have also a business account with them. But out of no where, they just charged me the fee with out even informing me that they changed the policy. The lady on the phone that I talked to even acknowledge that she see's that I was not informed about the changes but she said she will take care of it and still nothing. I went to the bank thinking they could do something about it and still the same. The teller told me the same thing, I will take care of the charge if you sign up for a savings account. I signed up and still nothing. The charge remained.

    Do you guys see the pattern here, they are liars.

    Now last month, Oct. 2013, I got a pretty good offer from US bank for a Business Credit Card that will offer 3% cash back and no annual fee and 0% for 15 billing cycles. When I got the card, I started reading the contract, interest rates and fine print. It now states that it's only good for up to July 2014 and there is a $25 annual membership fee.

    I would stay away from US bank. They are unethical and I just don't trust them anymore after the 3rd strike.

    I will be closing my Business account, Personal checking account and savings account tomorrow.

    You've been warned.

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