U.S. Bank Santa Cruz Branch
110 Morrissey Boulevard, Santa Cruz, CA 95062
Eastside LocationGet Directions
U.S. Bank Branch Customer Reviews
Reviewed By Peter T. Jun 29, 2013
Some bad experiences
I've been a customer since ~2003.
+ local branch is in grocery store, open 7 days a week, mostly till 7pm, Sunday till 5pm
+ no fees with direct deposit and $50 in a savings account
- even after 10+ years of positive business relationship with them, when I deposit a rent check (I'm a landlord), they put a few days hold on the money. Mind you, these checks are under $5000 each.
- when I recently tried to refinance a 1st position loan on a property where I had a HELOC from USBank, they refused to subordinate to the 1st position loan. As a result, I was unable to refinance the 1st position loan. There was a little over 20% equity after the combined loans. No valid reason - they just refused it. This was quite disappointing.. the refinance would have improved my monthly cash flow over $1200.
I continue to keep my personal checking with them, due to the favorable location and business hours, but I would recommend against mortgage lending with them.Thank you for your feedback Is this review helpful?