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Umpqua Bank Eugene Main Branch

675 Oak Street, Suite 100, Eugene, OR 97401

Downtown Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 541-342-3969

Umpqua Bank Branch Customer Reviews

2 out of 5 stars
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    CD
    Reviewed By Cacique d. Nov 16, 2013

    They Change Fees and Become Rude and Ugly About It.

    Umpqua's claim to be the 'World's greatest Bank" is nothing but a meaningless commercial slogan ; but if repeated enough times will create the desired effect in the minds of a few .

    I found this bank to be less than helpful; in fact they seem to go out of the way to avoid having to answer any questions or concerns one may have.

    The Phoenix ,Or. store is known to be unusually lacking in professionally staffed personnel ;and at least in the past had a reputation for being something of a zoo . But who can understand why and who they hire to represent the Bank.

    On more than two occasions I was treated rudely by the tellers and by the store manager at the Phoenix store . What had been represented to me in terms of fees and services were not forthcoming ,which is bad enough ;but on some occasions, they found reason to engage in arguing ,and not only with me, but I witnessed with others as well.
    it seems what they lack in banking skills, they make up with polemics.
    When I called the district manager about this and other experiences ,I was treated with some courtesy, but it was really nothing but managing hurt feelings ,or damage control.
    The District manager agreed that the fees should not have been charged and apologized ,but never offered anything to compensate for my lost time or for the emotional distress ,they put me through!

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