Union Bank Berkeley Branch
2333 Shattuck Avenue, Berkeley, CA 94704
Downtown Berkeley LocationGet Directions
Union Bank Branch Customer Reviews
Reviewed By Tkpro Dec 20, 2013
They just plain old suck
I miss Santa Barbara bank and trust. My poor branch manager is taking it in the teeth from so many customers. I had a lot of issues with miss information and can't wait to get my class action notice in the mail. As for the branch personal, it's fine. My issues are with their procedures and and pseudo rules. The online app works well enough, but the statement changes to benefit of them. I never have nsf fees, in one year I've had 4. All because of deceitful practices and literally adjusting deposit times. I'm done with them and their bs.Thank you for your feedback Is this review helpful?
Reviewed By TashaEQ Jan 7, 2014
Runaround and Incompetence
This company has been shady since the start. The mortgage broker we dealt with would never call us on the phone, he would only speak to us via email so he "had everything on record." The mortgage customer service line never has a supervisor available, and they forward you to a fake voice mail for a person who doesn't exist. The customer service reps only provide a fax number, and the online mortgage information is very vague and minimal. There are no phone numbers to any escrow department or insurance department - OH! Until you get a random letter in the mail saying they don't have proof of your homeowners insurance and will tack on their own if you don't provide it. Well Union Bank Insurance Department, who doesn't know why the main mortgage line can't give out their number and also has no supervisors available (shocking!), I live in a condo, and the condo association has the policy (as do you from last year) and all you need to do is call the main condo insurance company and request a renewal - seriously? Why do I pay an interest rate if I need to do your job for you? Any reputable bank will do this by default to acquire new policies for an entire complex, not something to be expected of by the owner (unless it was my own private policy of course, which it isn't). Perhaps this is their first time dealing with a condo complex? I guess. I'm sorry, I thought this bank was going to be different, but it's not, in fact, its worse. I've yet to find a more incompetent and customer-unfriendly bank in existence.Thank you for your feedback Is this review helpful?