Union Bank Garden Grove Branch
11900 Brookhurst Street, Garden Grove, CA 92840
Garden Grove LocationGet Directions
Union Bank Branch Customer Reviews
Reviewed By manishwari Jun 9, 2016
Made a bad situation even worse
Terrible recent experience with this Union Bank branch. My father-in-law just passed away a few months ago. After going through a long and drawn out experience of trying to prove to them that he had actually passed, my mother-in-law ordered new checks so his name wouldn't be on them anymore.
The new checks arrived this week - but both of their names were still on them! She went to the bank today to work it out with them, and she comes home sobbing because it was such a painful experience for her to have to argue with the employees about her dead husband...having to prove AGAIN that he had in fact died. In addition, apparently they forgot to notify the correct people about the name change for the checks (an understandable mistake), but only would agree to not charge her for the reprints after she burst into tears in front of them because she can't afford the $80-something they charge for checks.
You would think that any institution would try to treat sensitive situations such as a death of a loved one with the utmost care, but after our experience here it doesn't seem like this Union Bank branch does. We understand that mistakes happen once in a white, but this mistake was not handled well at all...they instead re-opened a wound in this woman's heart and did very little, almost the least required, to make it right again.Thank you for your feedback Is this review helpful?