Union Bank Little Tokyo Branch
120 South San Pedro Street, Los Angeles, CA 90012
Downtown LocationGet Directions
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Union Bank Branch Customer Reviews
AReviewed By angiewahl Feb 19, 2014
Something fishy is going on with Union Bank. I used my atm at local businesses that I always frequent, nothing overseas or even out of state. Suddenly, they turn off my ATM card stating "fraud" because I bought gas at my local service station- the same one I always go to. I think account info was compromised and they just dont want to admit it. I am without a card for - days at least. They say they cannot reactivate, they have to send me a new one- fishy.Thank you for your feedback Is this review helpful?
NReviewed By Nick+Girgis Feb 20, 2014
I have done busiess with Union Bank since 2002 as business customer. Since 2012 change in the account interest from 7.5% to 10.5% for no reason. bank charges to checking account claiming to cover overdraft that was not true. Exceeding charges that they would not give back the credit to the account. This is just to be brief.Thank you for your feedback Is this review helpful?
VCReviewed By vigilant c. Dec 30, 2013
Consumers and customers should beware of the practice of this institution. I went into a branch to deposit $3,000 in cash into my personal account. I received a receipt of this transaction. 3 days later when I went to check my account online, that money vanished. I contacted the bank and asked them why the money is gone. They said that they had no records whatsoever of my deposit. I provided the transaction receipt as proof that I made the deposit. They said that they will open up an internal investigation as to what happens. I keep calling them back to get an update as to situation and they keep giving me the run around saying that the operations manager is away on vacation and would get back to me.
Finally, after 6 days of still not having those funds in my account, I called and spoke with a manager and threatened to file a complaint with the FTC, the authorities and media outlets regarding this situation if my funds are not in my account by the end of the day. 10 minutes later, I get a phone call back from the manager saying that there was an internal glitch with the computer which caused my funds to disappear and that I will have the funds back by 12am the next day. Still waiting to see if this occurs. This is very disturbing and shady business conduct on the bank. How could someone's money just disappear with no trace or record of the cash deposit. Thank God I had my receipt deposit to prove my deposit, had I inadvertently thrown it away or lost it, I would have no proof of my $3,000 deposit and would have probably lost that money. Also, when I asked one of the managers if this has happened before, he said yes it has but refused to elaborate. Consumer who choose this institution to trust their money with should be aware that your money may go missing if you are not on top of your statements and keep all your deposit receipts.Thank you for your feedback Is this review helpful?