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D+ MyBankTracker Rating

Webster Bank Black Rock Turnpike Branch

1919 Black Rock Turnpike, Fairfield, CT 06825

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Branch Phone Number (203) 394-6550

Webster Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    TN
    Reviewed By Tina N. Feb 5, 2013

    Vampires!

    We have been banking with Webster for many years. Each year more frustrating than the last. They are MONSTROUS when it comes to fees. They send all these emails sounding trumpets and throwing parades when they make policy changes that benefit their customer then roll them back with only a whisper.

    They scramble up debits and credits so that you never really know what's in your acct and incur NSF fees. They used to say that they wouldn't charge more than 5 NSF fees in a day (at $37/pop) but they changed that to 7.

    Recently we made 5 small purchases (totaling $116) not realizing that we were low on funds. That resulted in $410 in fees. When we showed Webster their OWN bank records and showed them that only 5 actually had NSF, they, unsurprisingly, and after a 4 day wait, told us that they weren't reversing any of the charges.

    We're done. We are leaving this lecherous bank. They are vampires. I went back and calculated how many NSF fees we've paid JUST THIS YEAR SO FAR (and it's only May!) and it's totalled $1,904!!!

    I could've gone on vacation with the money they've taken from us due to their 1990s banking procedures that never shows us what we ACTUALLY have in our acct until it's too late.

    We are in the process of moving the little money we do have to another bank (who, by the way, only charges ONE $9 overdraft fee per day) and we will be going in to close our account next week.

    Enough is enough. Let them bleed some other poor person dry.

    Thank you for your feedback Is this review helpful?

    Webster Bank

    Replied on Feb 07, 2013

    Hi Tina,
    We sent your message to our service team, and they were unable to locate your account from the name/email on this site. We would love to speak with you to rectify this situation. If you could please give us a call at 800.995.9995, we'll be happy to help.

  •  
    TN
    Reviewed By Tina N. May 30, 2013

    Vampires!

    We have been banking with webster for many years. Each year more frustrating than the last. They are monstrous when it comes to fees. They send all these emails sounding trumpets and throwing parades when they make policy changes that benefit their customer then roll them back with only a whisper. They scramble up debits and credits so that you never really know what's in your acct and incur nsf fees. They used to say that they wouldn't charge more than 5 nsf fees in a day (at $37/pop) but they changed that to 7. Recently we made 5 purchases not realizing that we were low on funds. That resulted in $410 in fees. When we showed webster their own bank records and showed them that only 5 actually had nsf, they, unsurprisingly, and after a 4 day wait, told us that they weren't reversing any of the charges. We're done. We are leaving this lecherous bank. They are vampires. I went back and calculated how many nsf fees we've paid just this year so far (and it's only may!) and it's totaled $1,904! I could have gone on vacation with the money they've taken from us due to their 1990's banking procedures that never shows us what we actually have in our acct until it's too late. We are in the process of moving the little money we do have to another bank (who, by the way, only charges one $9 overdraft fee per day) and we will be going in to close our account next week. Enough is enough. Let them bleed some other poor person dry.

    Thank you for your feedback Is this review helpful?