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Webster Bank Lafayette Square Branch

450 Main Street, New Britain, CT 06051

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Branch Phone Number (203) 375-8153

Webster Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    J
    Reviewed By Josephine Jan 30, 2013

    Fee Happy

    I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.

    Thank you for your feedback Is this review helpful?

    Webster Bank

    Replied on Jan 31, 2013

    Hi Josephine,

    I understand your frustration and that you recently called into our Customer Care Center regarding a fee rebate. Our main goal is to ensure all of our customers our satisfied, however with reviewing your account in much detail we have rebated multiple fees over the last 6 months for you as a courtesy. I encourage you to reach out to our Care Center for helpful tips on how to better manage your account to avoid fees.

    We also have a blog that has lots of helpful info. Here's a post that explains your overdraft options: http://blog.websteronline.com/adults/your-overdraft-options-the-choice-is-yours/

    And we just launched our new mobile app, and have a service where you can sign up to get text or email balance alerts. Here's the info: https://www.websteronline.com/personal/products-services/online-services/account-alerts.html

    Please give us a call anytime, we'd be happy to help and explain your options.

    Thank you,
    Dawn