Webster Bank 27 Park St Branch
27 Park Street, Attleboro, MA 02703Get Directions
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Webster Bank Branch Customer Reviews
PReviewed By patriotsredsox1 Feb 6, 2014
Bank advised me to withdraw all of my remaining balance, then proceeded to charge me an overdraft fee.
EDIT: Since posting the following review, Webster has reached out to me to resolve this issue, and I am very pleased with the outcome.
I had a personal loan with Webster and opened a checking account with them to save a quarter of a percentage point of interest on the loan. At 17%, I paid over $1000 in interest in only 7 months on my $9900 loan, so I shopped for a better deal. When I found one, I immediately paid off my remaining balance. Because I only opened my checking account to save on the interest in the first place, I decided to close that account as well. When I went into the branch I was told that because I had pending transactions they couldn't close it, but if I wanted I could withdraw the remaining the balance and they would close the account for me the following day. Not my idea, but sounded like a good plan. The following day, a charge from 2 weeks prior for $6 posted, causing previous pending transactions to overdraft. Here I am with $80 in fees. Not bank error I'm told. Can't do anything for you I'm told. Mind you I have never overdrawn my account with them previously. Mind you, I wouldn't have withdrawn this money in the first place if I wasn't advised of this in the first place. Bank error is kind of a general term, is it not? I was told I could take my balance, minus the pending the transactions, and my account would be closed for me the next day. We did not go over a list of my transactions or discuss what cleared or didn't clear. I wasn't in front of a computer looking at my account. I took their word for it. Shame on me. They can't do anything for me? More like they won't. I feel like if I wasn't closing my account, they might treat this differently. They made $1000 on me in the previous 7 months, now any good will they might have built with me is being thrown away over $80. Any chance of me ever applying for another loan with them just went right out the window. Potential $1000's in interest lost over $80. Seems like bad banking to me.Thank you for your feedback Is this review helpful?
Webster BankReplied on Feb 11, 2014
We're happy to be able to have helped. If you ever want to reach out to us again in the future, we're here for you on Facebook & Twitter as well. http://bit.ly/WBSocial