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B+ MyBankTracker Rating

Wells Fargo Gantzel & Combs Branch

155 W Combs Road, Queen Creek, AZ 85140

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Branch Phone Number 480-458-5205

Wells Fargo Branch Customer Reviews

1 out of 5 stars
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    M
    Reviewed By meinaz Jan 30, 2013

    Unresponsive and uncaring customer service

    They are the most unresponsive customer service company/bank I have encountered in whole life. My spouse was diagnosed with cancer and the medical deductibles and co-pays were astronomical. We got very behind in our bills and on several times were cahrged with NSF fees. I never complained, but recently I paid bills and thought they would not reach the bank until my direct deposit went through.My direct deposit was one day off. I asked if this one time they could give me a break and remove the over $200.00 in NSF charges, they refused. I explained my situation and even offered to bring in a letter from the doctor expalining my husband was being treated for stage 4 cancer, but they didn't bat an eye. Showing no signs of empathy to a customer speaks volumes to me. When a company becomes so hardened they won't look to help people in crisis they loss all my trust. I am changing banks as soon as I have the funds to carry me over until my direct deposit is transitioned. Beware of Wells fargo.

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