Wells Fargo Bonita Point Branch
790 Otay Lakes Road, Chula Vista, CA 91910
East Chula Vista LocationGet Directions
Wells Fargo Branch Customer Reviews
Reviewed By annagil May 21, 2014
Claims department's incompetence
I tried using my card to make an online payment and it kept getting declined even with more than enough in the account. I called customer service and they stated that the charge was not going through due to the company I was attempting to purchase from. I made a payment via a different route and two days later the payment went through on my Wells Fargo card! I called wells fargo and submitted a claim in february.
It is May, and they still continue to deny my claim stating that the receipt showing alternate payment is "illegible" when I went into the branch and emailed it to a banker and they could see it fine. Their complete disregard and unwillingness to help me became so ridiculous that I involved one of the bankers at my branch and had her call. They gave her a million excuses as to why the claim was not resolved. In the end, it turns out they had closed my claim without telling me! My banker made them reopen the claim. As soon as this is resolved I am closing my account.Thank you for your feedback Is this review helpful?