Wells Fargo Trabuco & El Toro Branch
22351 El Toro Road, El Toro, CA 92630
Rancho de los Alisos LocationGet Directions
Wells Fargo Branch Customer Reviews
Reviewed By jen p. May 1, 2013
How does pitiful sound?
I used to use Wells Fargo for all my banking. The branch tellers were great, but the corporate "thinkers" must be nuts.
After a most horrible experience getting a mortgage (they wanted to know if I had a "personal" relationship with my deceased landlord or his executor brother), I was irritated enough.
Then when the bank kept erroneously adding fees for a no fee account which could only be reversed by a personal visit to the bank manager. So, being a comparison shopper I moved my .02% interest account elsewhere.
Stupid me kept my business credit card account. Never been late - always pay in full each month and one time I forgot to pay the bill. They immediately shut down my card (no courtesy call until this was in effect for several days.
I immediately made a payment online - then when I called to ask for a release on the card, they "wouldn't" yet. I guess online payments don't move at the speed one would think. Slower than snail mail.
Okay, I waited it out. Then when I asked for a courtesy waiver of the late fee, they said I could get half a fee waiver. So much for gratitude for loyalty.
It's a pitiful display of customer relationship - but I suppose if their goal is to get rid of small business business, they are doing a grand job.
Customer relationship rating is zero - too bad they don't offer this in the grading.Thank you for your feedback Is this review helpful?