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B+ MyBankTracker Rating

Wells Fargo San Ramon Branch

3111 Crow Canyon Place, San Ramon, CA 94583

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Branch Phone Number 925-866-8182

Wells Fargo Branch Customer Reviews

1 out of 5 stars
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  •  
    B
    Reviewed By beedle Oct 14, 2013

    Personal banker who will not respond to my emails after she messed up my daughters account.

    [Redacted] signed my daughter up for a "save as you go" account. Instead of a dollar being transferred each time a transaction is made, sally said she could set it up for a one time a month fee that would automatically be transferred to her savings and than back to her checking account. This of course didn't happen. I've emailed her countless times and I either receive a "I'm looking into it" response or NO response at all. I began emailing her on August 17. It is now 2 months later and I have not received an answer from her.

    She also promised to refund my daughter and myself several service fees. To date she has only refunded my service fees. She said she would refund $50 to my daughter, but has yet to do so.

    Also, when she closed one of my daughters accounts, Sally said she could still use her ATM card. My daughter did and it pulled the funds from her closed account which caused her to not have sufficient funds. A banker from the Danville branch called me and informed me of what happened. I emailed [Redacted] about it, but all I can do is hope she fixed it since she is not communicating in a proper or professional manner.

    I have never been treated so poorly by a personal banker. I would love to forward the manager of the branch my email exchange with Sally so he can see how unprofessional she is and how flippant she is when it comes to handling other people's money.

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  •  
    C
    Reviewed By cnswiff Jan 15, 2014

    Poor customer service

    I called to request a replacement ATM card for peace of mind (due to a possible security breach). The phone teller proceeded to explain that I would receive a new card/number- deactivates my current card- then tells me it will take 7-10 days to receive a new one! Thanks WF for costing me a trip to a branch to get a temporary card. A bank that is concerned with customer service should bother to mention that they are closing your card first, before they deactivate it and force you to wait 7-10 days to receive a new one. I would've been happy to do this at a bank where I could have gotten a temporary card at the same time and have avoided 20 minutes on the phone. Gone are the days where WF would actually go out of their way to accommodate their customers (overnighting the card for example). It used to happen; I've experienced in the past 22 years I've banked with them. No longer; customers at WF just aren't valued the way they used to be.

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