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B+ MyBankTracker Rating

Wells Fargo Durango Branch

200 West College Drive, Durango, CO 81301

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Lobby Hours
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Branch Phone Number 970-247-3242

Wells Fargo Branch Customer Reviews

2 out of 5 stars
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    O
    Reviewed By Oscar Aug 5, 2012

    Falling Apart

    Customer service has been going downhill. With all the changes to fees made recently by wells fargo, even the employees seem confused. When i ask questions about the changes, i get a different answer from each banker. I have spoken in person with bankers at my branch and with phone bankers. I just spoke with a phone banker who is at a call center in asia. He was doing his best, but his accent was difficult to understand and he did not seem to know how to help me. He was unable to access the information i needed, so he just gave me a different number and told me to call it during business hours. I feel sorry for the employees, but it's very frustrating for customers. I try to keep close tabs on my account, not only to avoid exorbitant, sneaky new fees, but also because i have heard horror stories about deposits at wells fargo which have failed to show up in customers' accounts. This bank is heading in a frightening direction.

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