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B+ MyBankTracker Rating

Wells Fargo Loveland Centerra Branch

1412 Hahns Peak Drive, Loveland, CO 80538

Centerra Location

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Branch Phone Number 970-461-6360

Wells Fargo Branch Customer Reviews

2 out of 5 stars
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    B
    Reviewed By Bnelson Feb 25, 2014

    the word DEPLORABLE does not even describe!

    My husband's company uses WF for payroll and THAT is the ONLY reason we opened our account there. We opened an account to be "close" to the source of our bi weekly funds. Needless to say from the beginning I have not been happy. For one, I was fraud ed in a different state which made me non qualified to be on the account. My husband was the sole account holder which is scary when you think of what could happen if he died. My husband went on a trip at the beginning of Feb- debit/credit card had multiple issues - intrastate usage locks, limit locks, etc. Before my husband left (2 weeks) he was approved for a "Secured" credit card and verbally agreed to a max limit of $700.00. The $700 was taken from his account the week of his trip leaving his account short. I represented him in his absence and received nothing but excuses..no resolution. Upon returning home my husband unequivocally requested that the secured card be revoked/cancelled since WF had the $700 and we had no card anyways PLUS the fees were outrageous.

    We are ONE MONTH later and WF is STILL messing with that $700.00. We have seen OD transfers from our savings without prior consent...because the alleged "memo posted" $700 is not reflecting on our balance.

    We are headed there NOW to address this issue ONCE and for all! I am sick to my stomach at the lack of follow thru and respect to people. My husband works in the oil field - 90+ hours a week and on occasion he even gets "turned away" at WF when he wanted to talk to his bank rep Wade. I thought I was getting somewhere with bank manager Chris - but not at this point. My emails and phone calls have been ignored even though all have been made on my busy husband's behalf.

    This WF location that we are having POOR experience with is in Loveland, CO - at Centerra. We are VERY disappointed in this issue...VERY! :( I would not recommend this bank to anyone.

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