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B+ MyBankTracker Rating

Wells Fargo New Brighton Branch

1200 Silver Lake Road Nw, New Brighton, MN 55112

North Innsbruck Location

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Branch Phone Number 651-205-5380

Wells Fargo Branch Customer Reviews

1 out of 5 stars
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    G
    Reviewed By glee1591 Jan 12, 2014

    The Most Loathing Customer Service Representative

    I recently opened up a new credit card in hopes of transferring over my current balance from wf, however I was unsure if wells fargo would do that. So i called wells fargo's 24-hr customer service line. After battling the automated menu three times, i finally got through to a representative. While i wasn't expecting an exuberant representative on the other line, she wasn't the most willing either. When asking for my information she was unspecific and did not explain why she needed it. When i told her my address, she said that it was "incorrect" from the one in their system. When i said that this is my current address, she flatly denied it. So i guess i couldn't change that even after i submitted the last 4 digits of my ss#, birthday and account number. When i finally got around to asking my question about credit transfer, she said it was possible, but she'd have to read a disclaimer to me. This woman sped right through it. Luckily i caught on the details about more interest rates being applied and i just declined. And upon my saying "no" she finally perked up and said her goodbyes to me. I work in a call center and i can go on about all the stupidity one encounters, but this was the worst. I have never felt so ignored and turned away by wells fargo. These people are the front and face of a company, and this experience left the worst taste in my mouth. The rates were high enough already, but this call was the last straw on top of all their fees.

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