B+ MyBankTracker Rating

Wells Fargo Charlotte Cic Branch

1525 West W.T. Harris Blvd 1a1, Charlotte, NC 28262

University City North Location

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Wells Fargo Branch Customer Reviews

2 out of 5 stars
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    Reviewed By gigiwalt Mar 4, 2013

    Very, Very, Very Poor And Unprofessional

    I have dealt with a local salisbury (nc) branch, the philadelphia (pa) legal department and the charlotte (nc) customer connection department over years. Not only did they not protect me, the customer, which is their fiduciary responsibility, but they have been down right rude, not to mention unprofessional. And the cherry on top is that they won't give back my minor daughter her $20+ savings account money, though i've requested it several times.

    I'm not being petty and i'm a customer service expert who currently works for a very large corporation. Wells fargo does owe me a $100+ unjustly charged fee, but more importantly it should give back my daughter's money. It's unbelievable to me that legally this can happen to anyone. I'm sure that because what my family has been robbed of is so minor, we seem like an easy target. I won't give up and i find i'm not alone.

    I only hope that, one day, all of those i'm finding who have been similarly mistreated and robbed of their very, hard-earned money can somehow receive what is owed and keep others from the same horrible situation. Potential wells fargo customers. Beware!

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    Reviewed By Ms+Ann Sep 18, 2013

    The only contacts available were trainees and there is no one else to speak with who is in charge.Very Unprofessional

    I am 70 years old. Worked 50 years before retiring 5 years ago. I have a monthly income of $3859. Owned my home for over 25 years. I hold the title on the house free and clear. Wells Fargo appraised the property at $360,000. I have a credit score of 747. I applied for a loan for $55,000 so I could pay off all of my existing bills which total about $31,000. Wells Fargo qualified me for a 15-year fixed conventional loan at 4.125%. The monthly payment would be about $785. This would be the only obligation I would have. Therefore, I would have $3078 in disposal income to finish out my retirement years. Unfortunately, a loan processer said he was going to have to recommend the loan be declined because I don't have $3890 in cash on hand to pay off one of the existing loans to qualify for a loan. Even thought the existing loan would be paid out of escrow proceed when the loan closes. This is complete incompotance and the bank does not provide an option for someone to appeal the decision.

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    Reviewed By Martha G. Apr 19, 2013

    Heretofore, I have been pleased with Wachovia/now Well Fargo. As of Jan. 2013, all of that has changed.

    I called in Jan 2013 requesting the amt. of my RMD for 2013 for my IRA CD & the form. I was told the form would be mailed with the amt. on it. I explained I did not want the amt. filled in since I have 2 other retirement vehicles, I might choose to withdraw more or less than the amt. for this acct. After a number of transfers, I finally got Michelle Peyton (sp?) who quoted the amt. & said a letter would be sent quoting the amt. & a form would follow in several weeks. She gave me her direct # and said to call her if I had problems. I called & left messages on 4/8, 4/10, 4/16. When I called 4/18 the voice mail said she was out of the office until Fri 4/19. No luck so far.

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