Wells Fargo Millard Main Branch
13259 Millard Avenue, Omaha, NE 68137
Old Millard East LocationGet Directions
Wells Fargo Branch Customer Reviews
Reviewed By OmahaBanker May 29, 2013
One employee drove my 22 year patronage away.
I have had numerous accounts with this financial institution including checking, savings, CD's, credit card, and student loan. My experience over the last 22 years have been satisfactory until recently. I visited my local branch where I sat down with a banker to change some of my basic personal information. At that time, he turned his computer monitor and keyboard to me and had me sign into my on-line account. Assuming this was procedure, I did as instructed. He turned the monitor back around and finished the visit.
To condense a long story, with his access to my on-line banking, this banker signed me up for additional services on my account without my permission or knowledge. After speaking with other staff with Wells Fargo, I learned that accessing a customer's online banking is against policy. It was also admitted that Wells Fargo bankers are under pressure to meet a quota to sign customers up for certain services. I had contributed to his "numbers" without consent. On a side note- this service has a monthly fee!
I felt used and that my privacy and control over my accounts had been violated. I decided after this experience that I can not trust this financial institution and went to the branch manager with the situation and closed my accounts.
I find it funny that the business card of the gentleman that did this to me reads: "The finest compliment I can ever receive is a referral from friends and customers."
Since there was no denial by the branch manager that he did this act, I do not feel bad to let the public know that [Redacted] at the Wells Fargo Regency branch in Omaha, Nebraska will not receive any compliments from me.Thank you for your feedback Is this review helpful?