Wells Fargo East Charleston Branch
1700 East Charleston Boulevard, Las Vegas, NV 89104
Hillside Heights LocationGet Directions
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Wells Fargo Branch Customer Reviews
SSReviewed By Stacey S. Nov 10, 2012
OMGosh! I can't begin to describe my frustration with Wells Fargo. I have a credit card through the retail services division. I had auto pay set up and had to cancel and get new accounts for everything due to identity theft. I called to notify WF of my situation and they reset up my new auto payment over the phone and began debiting my new account. After having everything changed, they continue to attempt to debit my old checking account-and charge me outlandish fees. After the account specialist verbally acknowledged that they handled all of this via phone, you would think that might mean something. Now when I did finally get in touch with someone via phone after they added the fees, they told me that they had no record of my account-and I called the number that was on my statement. Additionally, you cannot even view your credit account statement online!
Bottom Line-Poor customer service and incompetent staff, rip off fees, dishonest, and greedy. Unless you want to be ripped off, I suggest that you find another bank and never buy anything that is tied to a Wells Fargo retail credit account.Thank you for your feedback Is this review helpful?