Wells Fargo Silverado Ranch & Bermuda Branch
440 East Silverado Ranch Boulevard, Suite C, Las Vegas, NV 89183
Silverado Ranch LocationGet Directions
Wells Fargo Branch Customer Reviews
Reviewed By Marni Apr 22, 2014
Horrible Customer Service
A bank representative said my account would be open until a certain date, I only had $8.00 dollars to pay. I went in before the said date and they closed my account prior unbeknown to me. It was unfortunate since a massive tax return was being sent to the account. They opened a new account and said they would move the return to the new account, but sat on it two days and it was refunded. Then they gave me a checking account, again, state return is headed to the new checking account that is now closed but that I was told I would not have to use for 90 days as a courtesy to me for their mistake. No warning letter of disclosure, nothing through my online banking account to warn me that I wouldn't be able to log in. So of course I go to log in and cannot do so.
Wells Fargo is the lousiest bank in the world! The representative at the Wells Fargo Albertsons Branch in Henderson Nevada (named Claudia) could not get it right. When my husband and I explained the mistake they made with regard to my account, she did not know how to help. My husband had to explain it to her step by step. Then when we went to main branch in Henderson, another bank manager failed to inform me that I had a time limit to use it before my account would close. Again, I was told I had 90 days to sit on it as a courtesy of their mistake. They have horrible help, flippant men and women working customer service. People who do not understand their own system. They also charge high rates just to bank with them. I'm extremely happy to not be using them as a bank and will be moving my service to US Bank, which I hear is far superior.
Screw you Wells Fargo! And you too Claudia!Thank you for your feedback Is this review helpful?