Wells Fargo Devon Square Branch
702 West Lancaster Avenue, Wayne, PA 19087Get Directions
Wells Fargo Branch Customer Reviews
Reviewed By Longtime C. Jun 2, 2013
Wonderful customer service!
I received a cold phone call from Martin of Wells Fargo the day before I was going out of the country for a week and wanted to talk to me about one of my accounts. I declined to discuss it, but he then informed me that my son was being charged a monthly service fee. I told him I was told that he would not be charged a fee and he told me briefly about a kind of account that wouldnâ??t charge him. I told him that it was inconvenient to discuss it right now, but if he would like to mail me some information, we would look at it in two weeksâ?? time. That night, I checked my sonâ??s account and he had opened this account in my sonâ??s name. The next day I called him on it and he said that he had misunderstood. I told him that I told him I wanted only information and did not authorize him to open the account. I told him to leave it because maybe in two weeks we would want it and I couldnâ??t deal with it right now. That night, before leaving on my trip, I saw that he had transferred $50 of my sonâ??s money into this new account. I couldnâ??t do anything about it. Eleven days later, when I returned, I found four new ATM cards, five pieces of mail, including a Fed Ex envelope and a letter stating that they had initiated overdraft protection on his account per my request. I immediately went into my local branch. The Broomall, PA (especially Jackie) and Newtown Square, PA (especially Maribel) branches are wonderful. I have only great things to say about them. Both the Personal Banker, Christina Kaltsidis, and the manager were wonderful and cancelled everything right away. Christina was especially helpful, professional, and quick in her response. It turns out that Martin, in the Horsham branch and that I had never been to, was trying to also meet his quota. It scares me that employees can do this, but the quick and courteous action of my branch redeemed my fears that I was powerless. I believe that if I have a problem, I can go to either branch and receive great servicThank you for your feedback Is this review helpful?