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B+ MyBankTracker Rating

Wells Fargo Edinburg Branch

2808 W Trenton Rd, Edinburg, TX 78539

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Lobby Hours
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Branch Phone Number 956-664-4415

Wells Fargo Branch Customer Reviews

1 out of 5 stars
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    L
    Reviewed By ladlorm Oct 18, 2015

    MISLEADING Information

    I opened a Wells Fargo checking account a few months ago to have my child support deposited directly from the Office of the Attorney General, since this bank is affiliated...
    Despite the long lines, and lack of knowledge from the bankers about making international transactions (I had to get the information from an affiliated bank in Honduras) and the transactions the bank offers, I decided to stick with my account.
    I got a call from an automated message to notify me that my account was overdrawn for $205.06
    This took me by surprise because I manage my money wisely and I had never had any overdraft fees. My main bank IS NOT, and WAS NOT Wells Fargo, so I would make small purchases with the debit card just to keep the "free checking." I have never liked to authorize overdraft protection, in any bank. When I went personally to inquire about my account, they showed me that a debit card transaction for the amount of $12.99 overdrew my account. So there was the first $35 in overdraft fee. For the next 2 days I made 6 small purchases, each for less than $10 so I ended owing the bank close to $200 in fees!
    All they said is that I had authorized overdraft protection and they could only help me by giving me back $70
    I explained that I didn't authorize overdraft protection but they argue with me...
    Horrible customer service, deceiving and dishonest people! And it all must come directly from above...! I'm cancelling my business forever with this people!

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