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B+ MyBankTracker Rating

Wells Fargo Crossroads Branch

19704 Northwest Freeway, Houston, TX 77065

Commons At Crossroads Location

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Lobby Hours
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Branch Phone Number 281-807-2220

Wells Fargo Branch Customer Reviews

1 out of 5 stars
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    G
    Reviewed By GlenAckerman Dec 20, 2014

    Intimidated By Cop For Not Agreeing To 7$ Cashing Fee

    On 12/19/14 i was physically bullied and intimidated by a police officer at a branch in northwest houston because i was complaining about the arbitrary and unfair 7$ check cashing fee. After the incident i called customer service twice and it was unclear as to whether he actually worked there or was a customer. I either case it was uncalled for and innapropriate. If the cop worked there he shouldn't use physical intimidation when someone disagrees with policy. If he was just a client then he had no business standing 3 inches behind me and nudging me at the bank window as i conducted my business and should have been told to back away by the manager with whom i was speaking. I'm disgusted and appalled.

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