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B+ MyBankTracker Rating

Wells Fargo Addicks Branch

14600 Katy Freeway, Houston, TX 77079

Memorial Location

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Lobby Hours
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not available
Drive-Up Hours
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Branch Phone Number 281-493-5800

Wells Fargo Branch Customer Reviews

2 out of 5 stars
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  •  
    1
    Reviewed By 1989+customer May 30, 2013

    In a word: Awful! I had a $7,500.00 check to deposit; they wanted to put a hold on it!

    I asked to speak to the Branch Manager; I got the Customer Service Manager. Strike one. She proceeded to tell me that there would be a hold on my account, I refused. She went to the back and looked up my account. She came back and said she saw on my history that I was a 24 year customer and decided not to put a hold on the check. While she was behind the counter, she and the person I yelled at in the drive-thru were giggling and apologizing to each other for the trouble! Strike two. What about my trouble! Who cares about me, the customer? I am not at all happy about my experience on Thursday, May 30, 2013 at 3:08pm. Tysha was rude at the drive-thru window and the window teller mispronounced my name! I am tempted to pull my accounts from Wells Fargo!!! My first account was opened in 1963 in Sacramento, CA. Skylar had an ugly grin on her face the whole time she was dealing with me, strike three!! I will never go back to that branch - and maybe not to Wells Fargo at all! Nobody in charge there cares about the customer.

    Thank you for your feedback Is this review helpful?
  •  
    1
    Reviewed By 1989+customer May 30, 2013

    In a word: Awful! I had a $7,500.00 check to deposit; they wanted to put a hold on it!

    I asked to speak to the Branch Manager; I got the Customer Service Manager. Strike one. She proceeded to tell me that there would be a hold on my account, I refused. She went to the back and looked up my account. She came back and said she saw on my history that I was a 24 year customer and decided not to put a hold on the check. While she was behind the counter, she and the person I yelled at in the drive-thru were giggling and apologizing to each other for the trouble! Strike two. What about my trouble! Who cares about me, the customer? I am not at all happy about my experience on Thursday, May 30, 2013 at 3:08pm. Tysha was rude at the drive-thru window and the window teller mispronounced my name! I am tempted to pull my accounts from Wells Fargo!!! My first account was opened in 1963 in Sacramento, CA. Skylar had an ugly grin on her face the whole time she was dealing with me, strike three!! I will never go back to that branch - and maybe not to Wells Fargo at all! Nobody in charge there cares about the customer.

    Thank you for your feedback Is this review helpful?