B+ MyBankTracker Rating

Wells Fargo Bassett Branch

3559 Fairystone Park Hwy, Bassett, VA 24055

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Drive-Up Hours
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Branch Phone Number 276-629-5312

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Wells Fargo Branch Customer Reviews

1 out of 5 stars
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    Reviewed By Kmprevette Jan 16, 2016

    Very Poor Customer Service at the Bassett VA location!!!

    My husband goes and pays our Wells Fargo account faithfully every single month. Every time he goes into the bank to pay they give him the run around because his name isn't on the account. He has to prove him self every single time (which I totally agree with) but then proceed to give him a lecture that they can't tell him what the balance is after he has paid. There is one woman that is super rude towards him. It takes him about 30 minutes to just pay one single account. We don't like to pay stuff online and we appreciate great customer service. They don't even greet him or remember him when he comes in!!! This is why I absolutely love Suntrust! No matter how long it is before I step into the bank, they act like am a family member and I'm in and out in no time. They even offer bottled water if am waiting in line for no more than 5 minutes.

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