Wells Fargo Bellevue Kelsey Creek Branch
15015 Main Street, Bellevue, WA 98007
West Lake Hills LocationGet Directions
Wells Fargo Branch Customer Reviews
Reviewed By Aya U. Jan 18, 2014
Rude phone assistance
I'm a WF customer for 16 years. I've been very happy with the assistance I'd received from the bankers. One, in particular, Sophie in Texas - she was so wonderful! Anyway, I recently called WF to get advice on different accounts they offer at 1-800-WFB-OPEN (1-800-932-6736). I was thinking aloud on pros and cons on the accounts and she said "So what's your question?" I said, "Well, I'm hoping to get your expert advice on them so I can make a good decision." She goes, "So what's your question," in an agitated tone of voice.
I politely excused myself and called the same number again to get someone else to assist me. He asks if he could talk to me about new products. I said, "I'm interested in your savings accounts." He says, "Is that a yes or no?" I said, "Well, I am interested in your savings products." He goes, "Is that a yes or no?" again in an agitated, rude and intimidating tone of voice, just like the first one.
I felt uncomfortable by this, so I politely hung up again. I am not rich but I was eager to do a new business with WF. I could not believe my ears when these two young men made me feel like I was wasting their time and yelled at me for some kind of customer service. I would give 5 for Sophie but no more than 1 from my experience today.Thank you for your feedback Is this review helpful?