Wells Fargo Bellevue Kelsey Creek Branch

15015 Main Street, Bellevue, WA 98007

West Lake Hills Location

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Wells Fargo Branch Customer Reviews

1 out of 5 stars
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    Reviewed By Aya U. Jan 18, 2014

    Rude phone assistance

    I'm a WF customer for 16 years. I've been very happy with the assistance I'd received from the bankers. One, in particular, Sophie in Texas - she was so wonderful! Anyway, I recently called WF to get advice on different accounts they offer at 1-800-WFB-OPEN (1-800-932-6736). I was thinking aloud on pros and cons on the accounts and she said "So what's your question?" I said, "Well, I'm hoping to get your expert advice on them so I can make a good decision." She goes, "So what's your question," in an agitated tone of voice.

    I politely excused myself and called the same number again to get someone else to assist me. He asks if he could talk to me about new products. I said, "I'm interested in your savings accounts." He says, "Is that a yes or no?" I said, "Well, I am interested in your savings products." He goes, "Is that a yes or no?" again in an agitated, rude and intimidating tone of voice, just like the first one.

    I felt uncomfortable by this, so I politely hung up again. I am not rich but I was eager to do a new business with WF. I could not believe my ears when these two young men made me feel like I was wasting their time and yelled at me for some kind of customer service. I would give 5 for Sophie but no more than 1 from my experience today.

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