Wells Fargo Neenah Branch
931 South Green Bay Road, Neenah, WI 54956Get Directions
Wells Fargo Branch Customer Reviews
Reviewed By Kati Apr 11, 2013
Terrible experience from beginning to hopeful end
I wouldn't recommend Wells to my worst enemy. We went there as naive 25 year olds and they took advantage of this. We were at Country Wide mortgage and lured away by a "lower" rate. It was lower because they didn't escrow our taxes!! I tried to call them to lower our rate and they couldn't find our account. I gave them the one printed on the bill they send me every month. Now we are at 9.5% APR and were asking for a lower rate and to escrow our taxes. They started calling incessantly due to collecting debt, we weren't even a DAY late! They said they couldn't help us because we were up to date in payment. So we skipped a payment, on purpose. We get letters and when we call them back our "rep" doesn't return our calls. I finally talked to someone and he LAUGHED and said "we aren't going to lower your rate, I'm being honest." This was after working with the other rep for 4 months! This company is very unorganized and I would never recommend them.Thank you for your feedback Is this review helpful?