Woodforest National Bank 0812 Matthews Wal-Mart Branch
1830 Galleria Blvd., Charlotte, NC 28270
East Forest LocationGet Directions
Woodforest National Bank Branch Customer Reviews
Reviewed By stan0504 May 23, 2016
Basic training for wannabee bank tellers and branch managers.
Poor bank, poor customer service. Nobody there knows what they are doing. If you call to speak to a customer service rep, guess what? you get the answering machine. I opened an account there in January. Checking and savings, direct deposit the whole deal. the debit card would not work. they sent me another one, for the 15 dollar fee of course, and it failed to work as well. the last card they sent only works at certian ATM's so I wind up paying the 4.00 surcharge every time I need cash. I finally started withdrawing my whole paycheck each week just so I would only have to pay one fee. Stay away from this bank unless you want their hand on your wallet. They have a high employee/management turnover, so don't expect to see the same employee twice.
I have since moved to Suntrust Bank in Charlotte.I opened the account online, the card came in three days the pin the following day. Chipped card that works everywhere. and you get answers on the phone from experienced bankers, and top notch customer service. They also have brick and mortar branches. You don't have to mingle in wal-mart to bank.Thank you for your feedback Is this review helpful?
Woodforest National BankReplied on May 26, 2016
We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to SocialMedia@woodforest.com, we will get in touch with you.