Woodforest National Bank 0439 New Boston Wal-Mart Branch
4490 Gallia Street, New Boston, OH 45662Get Directions
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Woodforest National Bank Branch Customer Reviews
HReviewed By Heyyou Dec 31, 2014
Woodforest Bank, may be a very good bank to deal with at certain locations but the New Boston, Ohio branch inside Walmart is the worst bank I have ever dealt with in my life. Its been horrid from the beginning. I have been waited on by 4 different male employees, 1 female.
First off they NEVER greet you with a smile, they never say hi. They NEVER say thank you after the transaction. The male employees dress like slobs. They dont even tuck their shirts in and they wear clothes that are not professional or consistent with a bank.. When I opened up the free checking account, I asked for two part checks, the male employee said they are not available, which I later found out they were. Then on a later trip to the bank after hours, the ATM machine did not work. So needing money to travel out of town I couldn't leave, as I had no access to my money.Then the next trip after hours, the ATM was out of money. Another trip I took a 50 cent role of pennies and a $2.00 roll of nickels. The male teller with the initials A. P. proceed to open both rolls of coins and look inside. I thought, how strange, I said is something wrong, he said just checking to see if its really coins inside the rolls. I said I am a customer not a criminal, this is unbelievable, I have never had a teller check and see if it was really coins in the rolls. I mean if this is bank policy, at least bend down and do it out of site behind the counter or go to the back room. I was on camera, I just made a deposit and they have my account number if something was wrong. I said I am a customer and I demand to be treated like one. He ignored me, never said another word and or course never said thank you, as they never do. Another trip 5 people in line zero tellers working, both tellers sitting at tables opening up accounts for new customers, 6 minutes until one came to help. Next trip B.C. hassled me over me trying to deposit a$7.50 rebate check. Stay Away.Thank you for your feedback Is this review helpful?
Woodforest National BankReplied on Mar 06, 2015
We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to CustomerAdvocacy@woodforest.com, we will get in touch with you.