Woodforest National Bank 0413 Fm Plaza Branch
6334 Fm 2920, Spring, TX 77379Get Directions
Woodforest National Bank Branch Customer Reviews
Reviewed By Cgrimes Sep 8, 2016
BEYOND EXCELLENT CUSTOMER SERVICE
LIZ LEE was exceptionally cordial.
I was concerned about my deposit not showing up, being posted. So I called and LIZ LEE answered the phone and went totally out of her way to not only go check but in reassuring me regarding the deposit.
Its not just about her telling me it was posted, anyone can do that. Its how she spoke, her demeanor in her voice, how she expressed that concern.
You can tell the genuine concern she had for me and could sense my concern about the situation. People do not realize that the 'tone' in which you speak to someone is WAY more important than what you say! You can say 'how can I help you', have a good day, and so forth, all 'words' that sound good but in your 'tone' you do not mean it.
Liz not only answered the phone in a gracious manner of wanting to help but it continued the whole time she was on the phone! Even her goodbye was very cordial!!!
Thank you Liz!
Mrs GrimesThank you for your feedback Is this review helpful?
Woodforest National BankReplied on Sep 22, 2016
Thank you so much for your feedback. We're so glad our team member was able to assist and we will be sure to pass this along. We appreciate you taking the time to let us know!