Bank of America (NYSE:BAC) is currently experiencing service issues after weekend service updates caused most of its 29 million active online users to be unable to log in to their online bank accounts Tuesday. Service issues started on Monday and today the bank was forced to pause its online banking services.
A Bank of America spokesperson Tara Burke stated interruptions began to affect customers, as early as 1:30 EST today, but that mobile and text banking were still available. Since going down, Bank of America has been able to restore online banking services for California, Connecticut, Massachusetts, New Jersey, New York and North Carolina.
This disruption could not have come at a worse time, as many customers look to pay their bills on the first of the month.
Though Burke wouldn’t go into further detail on why weekend service update caused these issues to occurred. She was quick to assure the press and its members that the banking giant wasn’t experience cyberattacks i.e. WikiLeaks activists. A rumor that quickly spread across the web, after initial reports popped up that Bank of America’s online banking was down. She also assured that none of its members’ account information has been compromised.
Mashable.com, a technology and media blog, reported that one of its readers found a loophole, by clicking “Small Businesses.” from the homepage and accessing your personal-banking accounts through the separate login.
If you are experiencing issues or have hints please share below. We will continue to cover this story and provide updates as they become available.
Update: Bank of America’s website is now allowing it’s users to login into their online bank services.