Citi ThankYou Rewards Can Now Be Redeemed to Make Bill Payments


Citi continues to offer a wide range of ways that customers can use to redeem their ThankYou Rewards points. Today, Citi introduced an option for Citibank checking account customers to make online bill payments with ThankYou points. The new redemption choice may be of better or worse value depending on the biller.

“We want our members to have the choice of using their points when and how they want,” said Mary Hines Droesch, head of ThankYou Rewards at Citi, in a press statement. “Whether you want to pay this month’s cell phone or utility bill due next week, ThankYou Rewards lets you decide how you use your points.”

When Citibank checking customers goes to make an online bill payment, they can now select a ThankYou Rewards account and enter the dollar amount that they’d like to have covered by ThankYou points — payments made through a combination of points and cash are allowed.

According to Citi, a $50 payment would require 7,692 ThankYou points, which indicates a redemption rate of 1.54 points per $0.01.

The redemption value of the Online Bill Payments with Points option is better when compared to cash rewards and statement credits, but worse when compared to purchase-based redemption options.

OptionDisbursement methodDenominationsPoints-to-cash ratio
Online Bill Pay with PointsRedeemed as cash into customer checking accountAny1.54 points per $0.01
Statement creditCredited to card account$10, $15, $25, $50, $100, $175, $2502 points per $0.01
Select and CreditCredit in the exact amount of a past purchaseAny1.33 points per $0.01
Rewards Account NumberAccount number generated for online shoppingAny1.33 points per $0.01
Cash rewardsA check payable to you$50, $1002 points per $0.01

To maximize the value of one’s ThankYou points, it would actually be smarter to use a Citi credit card to pay off a bill, and then use the “Select and Credit” redemption to negate the bill payment. Furthermore, you can earn ThankYou points on the bill payment if the Citi card participates in the program.

If the biller doesn’t accept card payments, then the Online Bill Pay with Points option would be better than redeeming the points for cash and using it pay a bill.

The ultimate value from ThankYou points, however, must be extracted with a little effort. Since the points often redeem at a 1-point-per-cent rate on branded gift cards, it is possible to resell them for a cash value that beats the other options provided through Citi. Then, use the cash to do as you please, including paying bills.

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Citi Closes ThankYou Rewards Online Shopping Program

Citibank’s ATM Experience Takes On a New Look

Simon Zhen

Simon Zhen is a research analyst for MyBankTracker. He is an expert on consumer banking products, bank innovations, and financial technology.

Simon has contributed and/or been quoted in major publications and outlets including Consumer Reports, American Banker, Yahoo Finance, U.S. News – World Report, The Huffington Post, Business Insider, Lifehacker, and

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