Talking machines have always represented the future. The future is now at Bank of America. With all of the additional features that have been tacked on to ATMs, we can now add an actual human to the list. No, there isn't a small man or woman tucked inside the device!
Bank of America is using Teller Assist, a new technology allowing customers to talk to a live teller remotely. These tellers can assist with services until 10 PM on weekdays and 5 PM on weekends. They will be able to help with tasks not usually performed by an ATM, including cashing checks for exact amounts down do the penny, dividing deposits between accounts and giving withdrawals smaller than $20.
Tellers will be available in English and Spanish. The machine is debuting in Boston but is planned to add more across America this year. This is a feature that can create convenience and new jobs.
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