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Recent Questions

ggantos's Profile Image
on Nov 28th 2012

How do I formally complain about a bank's mismanagement of my checking account?

I put a hold, then stop payment on a check I issued to my contractor as final payment because I came home to find the job not complete to my standards and wanted to write a new check once the job was completed (i.e. the space between cabinets for my dishwasher was not sufficient and he needed to re-hang them). Two weeks later, after attempting to reach my contractor many times to return to fix his mistakes, I learned that BBVA messed up by allowing my contractor to cash the check (they copped to this, thank you audio recordings). Because it was their mistake and they verified that they would be unable to take the money out of the contractor's account, BBVA credited my account by check's amount. I exclaimed that I could hire a new contractor to finish my job before Thanksgiving with the newly credited amount. The rep verified that I should wait until I saw the money appear in my account. A weekend and a day later, I hired the new contractor as I verified the credit had appeared in my account. The same day my new contractor starts and finishes the job, my first contractor calls to tell me that my check has bounced and that he will take me to small claims court if he isn't paid. BBVA tells me that attempting to recover their money is "an internal process" and the rep probably didn't know it was still possible when he told me it wasn't possible, thus the credit. They told me that I hired the second contractor under my own free will and that they are adhering to my original wishes. I acted based on the information they gave me and now I'll be in small claims court defending myself instead of moving on from an overall horrible experience. Multiple reps told me that I should shop around for better contractors and should not have paid the first contractor if the job wasn't complete. That's what I was trying to do and would have done if BBVA employees weren't so incompetent. I'm taking my business elsewhere - if anyone has suggestions, I'd love to hear them. Thanks, More »
Tadas's Profile Image
on Feb 6th 2012

BBVA Compas Bank Relaunches Website with a New Design

Besides a new website design, I've noticed also a new logo treatment More »
harmon57's Profile Image
on Apr 5th 2011

BBVA Compass

I have read the reviews on BBVA Compass and i have to add my two cents. I understand the problems this and other banks can do to customers. I have had my share with bad service with Wells Fargo ( don't get me started with this bank. I'll save it for another occasion) but BBVA compass has been really nice to me. Many occasions they would wavier my NSF fees due to my errors, on more than one occasion! They are always helpful when i sit with them and always ask me additional questions to issues I may need to be aware of. Of course, I always do business with female reps because they are more knowledgeable and helpful than male reps. But this goes for any business dealings for me. More »
Eli N's Profile Image
on Mar 24th 2011

open up a bank account via internet or mail from over seas?

I am an American living overseas. I need to open up a bank account in the Chicago or Miami area. Do you know or have a list of banks in these areas that would allow me to open the account via internet or mail from or some other form from overseas, and avoid having to fly in special to open the account?? Thank you

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