Bank Report Card
Overall Rating
About Bank of America
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other. It operates in 32 states, the District of Columbia and 30 foreign countries.
Customer Service Number
1-800-432-1000
Average Customer Reviews2 out of 5 marks for 646 reviews |
Poor |
|
Bank Financial HealthTexas Ratio |
Fair |
|
Bank FeesAccording to National Average |
Fair |
|
Interest RatesAccording to National Average |
Fair |
|
Number of LocationsAccording to National Average |
Good |
|
Mobile Bank ServicesMobile access (iPhone, Android or Website) |
Good |
Bank of America Fees & Rates
-
Type Fee National average Monthly Inactivity N/A $6 Non-Sufficient Fund (Overdraft) $35 $30 Stop Payment item $30 $27 Return Deposit $35 $16 Domestic Wire Transfer (Outbound) $25 $22 Domestic Wire Transfer (Inbound) $12 $8 Non-Bank ATM $2 $1
Most Helpful Customer Reviews
Judi reviewed Bank of America
Aug 19th 2008 - updated: Sep 25th 2011
4 out of 5 marks
“It is what it is”
I like the convenience of ATMs everywhere and have found the people working in the bank to be pleasant and helpful. I agree interest rates are low but I view this as a place to just keep ready cash NOT long term savings or investments.
kathy a reviewed Bank of America
Nov 21st 2008 - updated: Jun 28th 2011
1 out of 5 marks
“overdraft fees”
I just closed 3 accounts w/ BOA- I was charged $140 in overdraft fees even though my bank statement did not show a negative balance. I had 4 charges on my account that were pending, an automatic deposit was made and cleared 1 or 2 days before the 4 charges cleared. I called customer service- on hold for a long time then they were rude and no help, went to a branch and talked to the vice- president. He tried to tell me that when I made a charge on my account the money is taken out that second and put into a BOA holding account to wait for the merchant to request it, even if that takes 3 or 4 days. I was also told that the bank itself can see transactions on their computer that customers can't see on their personal computers. So your online banking and your bank statement are not the true records of your transactions. I asked the vice-president of the branch to please fix the problem, he flatly refused and offered no help. I told him that I would be closing my 3 accounts and spreading the word not to use his bank and why. He told me "go ahead and do whatever I needed to" he didn't care in the least. So I have lost $140 because of $124 of purchases that didn't clear until days after a $1000 paycheck cleared. Wish I could give them a lower rating but the system wouldn't let me go any lower.
See all 646 customer reviews »
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This bank is an FDIC insured bank. All deposits are insured up to $250,000 per individual account holder.
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