I just wish they were open weekends and evenings (I'm on the West Coast). That's no big deal though, just plan ahead.
They've been very good, no mistakes, super nice and competent customer service reps. And their rate doesn't go up and down every other day like so many online banks.
These folks may pay a high interest rate, however you dearly "pay" the price. They are not open weekends or extended hours during the day. They won't send you paper statements no matter what. I have a serious illness and my husband doesn't use the computer. Sure, he could call if something happened, but shouldn't have to. I realize that many online banks just send offer - - these guys don't even do that - you have to log in to see your statements. The CSRs are pleasant enough, but their whole way of doing business just plain stinks. I'm changing to a more responsive bank VERY soon. Buyer beware!
I opened a savings account about a week ago, so far everything has gone flawless and fast. I was also able to set up ACH online (after my funds cleared, which took 2 days). You can now make transfer online, you do need to call if the transaction amount is over 5k.
The customer service has also been very friendly and knowledgeable.
I'm the last person to write a review about something, but with the low savings rate available these days... I wanted to give CIT Bank some thanks.
I will be recommending this bank to others, lets hope that their rates stay competitive...