About Citibank

Founded in 1812 as the City Bank of New York, Citibank is the consumer division of Citigroup. Citibank was one of the first banks in America to implement ATMs in the 1970s. If that wasn't technologically advanced enough, Citibank also registered the Citibank.com domain name in 1991, a few years before the world wide web was even launched. Today, Citibank has over 15 million customers who take advantage of the website to complete banking, credit card and investment transactions.
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Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Based on 250 Reviews
Financial Health
Based on Texas Ratio: 6.13
Bank Fees
vs. Average
Bank Rates
vs. Average
Number of Locations
vs. Similar Institutions
Mobile Deposits
Mobile Deposits
Mobile Banking
Quality of Mobile Services

Locations & Hours

Citibank Location Map
Citibank Location Map
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Most Helpful Customer Reviews

semiong's Profile Image

Reviewed by semiong

Mar 28th 2015

4 out of 5 marks

The retirement account

I have opened retirement account and my request was to put 6,500.00 from my personal account to retirement account. But I have found that it's not done yet. I would like to ask you to make it ASAP.

Is this review helpful? ▲ Yes 1 ▼ No 0

Bonitathree2003's Profile Image

Reviewed by Bonitathree2003

Feb 7th 2015

5 out of 5 marks

Top Notch Service

I enjoy visiting this branch. They are quick, efficient and personable. The team exemplifies what this organization is all about!

Is this review helpful? ▲ Yes 1 ▼ No 0

aaronandrews's Profile Image

Reviewed by aaronandrews

Jul 31st 2014

5 out of 5 marks

Great Bank for Credit Cards.

I don't know why other people are rating this bank so low. I applied for a student card with them. They are friendly and go out of their way to help. I have never had a problem with them. I feel they really do care about your security and relationship with them. I give this Citi a 5 of 5 for customer satisfaction. My only comment about this bank is they need to add more branches across the nation. Preferably in Arkansas and Oklahoma.

Is this review helpful? ▲ Yes 2 ▼ No 0

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Bank Rates

NAME RATE (APY) MIN TO EARN APY Min Deposit
Day-to-Day Savings

0.50%

$0

$100

Savings Plus Account

0.05%

$0

$100

Savings Plus Account

0.15%

$10,000

$100

Savings Plus Account

0.20%

$25,000

$100

Savings Plus Account

0.25%

$100,000

$100

Savings Plus Account

0.25%

$500,000

$100

NAME RATE (APY) MIN TO EARN APY Min Deposit
Savings Plus Account

0.01%

$50,000

$100

Savings Plus Account

0.01%

$1,000,000

$100

NAME RATE (APY) MIN TO EARN APY Min Deposit
Interest Checking Account

0.01%

$1

$0

NAME RATE POINTS FEES
30 Year Fixed

0.375

N/A

15 Year Fixed

0.375

N/A

NAME RATE POINTS FEES
30 Year Fixed

0.5

N/A

15 Year Fixed

0.125

N/A

TERM RATE (APY) Min Deposit
3 Month CD

0.05%

$500

4 Month CD

0.05%

$500

5 Month CD

0.05%

$500

6 Month CD

0.20%

$500

7 Month CD

0.10%

$500

8 Month CD

0.10%

$500

9 Month CD

0.25%

$500

12 Month CD

0.30%

$500

18 Month CD

0.25%

$500

24 Month CD

0.25%

$500

30 Month CD

0.35%

$500

36 Month CD

0.35%

$500

48 Month CD

0.35%

$500

60 Month CD

0.50%

$500

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$7

Non-Sufficient Fund (Overdraft)

$36

$30

Stop Payment item

$33

$27

Return Deposit

$36

$13

Domestic Wire Transfer (Outbound)

$25

$22

Domestic Wire Transfer (Inbound)

$15

$9

Non-Bank ATM

$0

3% of transaction- international

$1