About Citibank

Citi is today's pre-eminent financial services company, with some 200 million customer accounts in more than 100 countries. Citibank checking, savings, and money market accounts come with a Citibank Banking Card, which is your key to accessing your accounts online, at ATMs, by phone, or at branches.
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Overall Rating

MyBankTracker Grade

B
Customer Rating
Based on 220 Reviews
Financial Health
Based on Texas Ratio: 6.13
Bank Fees
vs. Average
Bank Rates
vs. Average
Number of Locations
vs. Similar Institutions
Mobile Deposits
Mobile Deposits
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Quality of Mobile Services

Locations & Hours

Citibank Location Map
Citibank Location Map
We found branches close to you and 1,009 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

delavega's Profile Image

Reviewed by delavega

Sep 17th 2012

5 out of 5 marks

Very good service

Everytime I went to the bank, the attention was correct and I did not spend more than 10 minutes. The attention by telephone and email is very good too.

Is this review helpful? ▲ Yes 5 ▼ No 0

EK950's Profile Image

Reviewed by EK950

Nov 19th 2013

2 out of 5 marks

30+ Years With Citibank But Looking To Change

We have banked at citibank for over 30 years, currently a citigold client. Tried to get the branch ownership of our accounts moved from where we opened it to where we have lived for more than 20 years. Citibank doesn't do that - they "want clients to experience good service from every branch" no matter where. That may be their philosophy but we are looking for a "banking relationship" with a banker at the branch where we live. Should there be a problem, we want to be able to go into our local branch and get it resolved. How can it make sense to call the branch where the account was opened or go to that location; we haven't been there in the last 20 years. After numerous calls and follow up on my part to the 2 involved branches, we have decided to research and select a new bank.

Is this review helpful? ▲ Yes 4 ▼ No 0

Bill E's Profile Image

Reviewed by Bill E

Mar 11th 2010

1 out of 5 marks

Citibank's new motto: Kick 'em when they're down!

I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.

Is this review helpful? ▲ Yes 6 ▼ No 0

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Bank Rates

NAME RATE (APY) MIN TO EARN APY Min Deposit
Day-to-Day Savings

0.50%

$0

$100

Savings Plus Account

0.05%

$0

$100

Savings Plus Account

0.15%

$10,000

$100

Savings Plus Account

0.20%

$25,000

$100

Savings Plus Account

0.25%

$500,000

$100

Savings Plus Account

0.25%

$100,000

$100

NAME RATE (APY) MIN TO EARN APY Min Deposit
Savings Plus Account

0.01%

$1,000,000

$100

Savings Plus Account

0.01%

$50,000

$100

NAME RATE (APY) MIN TO EARN APY Min Deposit
Interest Checking Account

0.01%

$1

$0

TERM RATE (APY) Min Deposit
3 Month CD

0.05%

$500

4 Month CD

0.05%

$500

5 Month CD

0.05%

$500

6 Month CD

0.20%

$500

7 Month CD

0.10%

$500

8 Month CD

0.10%

$500

9 Month CD

0.25%

$500

12 Month CD

0.30%

$500

18 Month CD

0.25%

$500

24 Month CD

0.25%

$500

30 Month CD

0.35%

$500

36 Month CD

0.35%

$500

48 Month CD

0.35%

$500

60 Month CD

0.50%

$500

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$7

Non-Sufficient Fund (Overdraft)

$36

$30

Stop Payment item

$33

$27

Return Deposit

$36

$14

Domestic Wire Transfer (Outbound)

$25

$22

Domestic Wire Transfer (Inbound)

$15

$9

Non-Bank ATM

$0

3% of transaction- international

$1