B+ MyBankTracker Rating

Citibank

About Citibank

Founded in 1812 as the City Bank of New York, Citibank is the consumer division of Citigroup. Citibank was one of the first banks in America to implement ATMs in the 1970s. If that wasn't technologically advanced enough, Citibank also registered the Citibank.com domain name in 1991, a few years before the world wide web was even launched. Today, Citibank has over 15 million customers who take advantage of the website to complete banking, credit card and investment transactions.

Citibank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Citibank Bank Customer Reviews

  • D
    Reviewed By delavega Sep 17, 2012

    Very Good Service

    Everytime i went to the bank, the attention was correct and i did not spend more than 10 minutes. The attention by telephone and email is very good too.

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  • A
    Reviewed By ayanna Dec 13, 2013

    Worst bank ever

    I deposited a 600 dollars check on Saturday and only 200 dollars was available to me. They said the rest would be available on Monday.I said OK, no problem. When Monday can my money was not available for me, I went into the branch and I call customer service and they said that the rest of money would be available to me a week after which is the next Saturday. I was high upset, and then I called again and they said its not going to be available until the next Monday which is a week and three days after. My thing is why the hell are you holding my money? Someone is sitting on their butts, not doing their jobs and making mad money off of my check just sitting in the bank. This back in the days, these are the days of technology. I would not be keeping CitiBank as my bank. I was a new customer. i know they don't care if they loose me, but they will loose more customers when i finish running them down.

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  • LG
    Reviewed By Later G. Mar 18, 2014

    Rude, Not Professional, Not Helpful, Horrible Customer Service

    We took legal documents for 2 different Family Trusts into the bank showing the death of one Co-Trustee and the Resignation of another Co-Trustee. The legal documents also included the Appointment and Acceptance of 2 new Co-Trustees.

    Keep in mind both of these Trusts were established over 20 years ago with Cal Fed Bank before Shiti-Bank took over. Now Shiti-Bank's legal department wants the original Family Trust documents (that they failed to maintain) to see if my mother has the authority to appoint my sister and I with her as Co-Trustees on the accounts that my mother is already a Trustee on and we (my sister & I) are the future beneficiaries of.

    If that's not idiotic enough, they also requested the death certificates of my grandmother (over 40 years ago) and my grandfather (over 20 years ago).

    Needless to say, ALL the accounts at Shiti-Bank are now being closed.......

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A