Bank Report Card
Overall Rating
About Citibank
Citi is today's pre-eminent financial services company, with some 200 million customer accounts in more than 100 countries. Citibank checking, savings, and money market accounts come with a Citibank Banking Card, which is your key to accessing your accounts online, at ATMs, by phone, or at branches.
Customer Service Number
1-800-374-9700
Average Customer Reviews2 out of 5 marks for 147 reviews |
Poor |
|
Bank Financial HealthTexas Ratio |
Good |
|
Bank FeesAccording to National Average |
Fair |
|
Interest RatesAccording to National Average |
Fair |
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Number of LocationsAccording to National Average |
Good |
|
Mobile Bank ServicesMobile access (iPhone, Android or Website) |
Good |
Citibank Fees & Rates
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Type Fee National average Monthly Inactivity N/A $6 Non-Sufficient Fund (Overdraft) $34 $30 Stop Payment item $30 $27 Return Deposit $10 $16 Domestic Wire Transfer (Outbound) $25 $22 Domestic Wire Transfer (Inbound) $10 $8 Non-Bank ATM $2 $1
Most Helpful Customer Reviews
lisaehrlich reviewed Citibank
Jan 5th 2012 - updated: Jan 6th 2012
4 out of 5 marks
“not so complicated, since i don't have any major accounts. they are pleasant, local, and convenient”
we have checking (multiple), savings, sep and ira accounts with them. a few cd's. i also have a credit card with them. i have overdraft on my checking. my accounts are linked together so that i don't pay any fees and have free check printing as well. i do almost all my banking online, and love that. i know some of the people in my branch and they are nice and helpful . a positive experience overall.
delavega reviewed Citi Simplicity® Card
Sep 18th 2012
3 out of 5 marks
“One of my favorite cards”
Although I don't use it everyday, this card offers a good credit limit and fair charges.
1 out of 5 marks
“Citibank's new motto: Kick 'em when they're down!”
I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.
See all 147 customer reviews »
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This bank is an FDIC insured bank. All deposits are insured up to $250,000 per individual account holder.
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