I've lived in many different towns using 5/3 as my bank and every single branch has rude staff and the customer service representatives are rude as well. I'm in the process of switching and would have done it sooner but have to do a lot of paper work to switch certain accounts around.
The employees are rude, the policies are very unfair and unforgiving, the fees are outrageous and noone is willing to work with you. This is a shallow bank with inhumane and unrealistic policies. They should be out of business.
I am currently a 5/3 account holder. My complaint about Fifth Third Bank is to detailed to post but I will say this. When I read how many customer complaints they own and the One Star (out of five star) rating they have, I can understand why.
As long as no problem exists with your account you will not have a problem 5/3. Just have a problem with your account and you will find out poor the 5/3 really is.
Bank at 5/3 at your own risk. You've been warned.
5th 3rds brokerage guy in Holland MI [Redacted] buffaloed me into an annuity that he said made 10% non compounding yearly.With some research I found out that was more like 3% after fees. They call me in for a sit down with one of their weary demoralized human whipping posts for the purpose of scrambling my accounts to no real benefit to me every 3 years or so.